Beatriz Martinez

Managed multiple tasks.

• Addressed guest complaints and resolved issues to promote satisfaction.
• Processed customer orders and accurately entered into order system.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained new personnel regarding company operations, policies and services.

• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.