Work Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Moreno Valley, CA
Open to relocation: No
Verified
This profile is verified using an email address.
Beatriz Singh
Moreno Valley,CA
Work Preference
Summary
Dedicated detail-oriented professional with expertise in conflict resolution and effective communication. Adept at analyzing financial documents and ensuring compliance, committed to developing customized plans to support borrowers and enhance stakeholder relationships.
Overview
1
1
Language
14
14
years of professional experience
Work History
Home Preservation Specialist
Wells Fargo Home Mortgage
Ontario, California
09.2024 - 07.2026
- Developed customized plans to assist borrowers in avoiding foreclosure.
- Assessed homeowners' financial documents to establish eligibility for loan modifications, ensuring informed decision-making.
- Determined borrowers' repayment capacity for modified loans by verifying income and asset documentation.
- Reviewed loan modification applications for accuracy before submission for approval.
- Provided technical support and guidance on loan modification options.
- Coordinated communication among lenders, investors, and servicers to address and resolve delinquent loan issues.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to home preservation.
Mortgage Collections Specialist
Wells Fargo Home Mortgage
Ontario, California
10.2012 - 09.2024
- Managed mortgage delinquency accounts to ensure timely collections and resolutions.
- Performed regular follow-up calls with customers behind on payments to facilitate timely account resolution.
- Resolved escalated customer complaints by researching issues and delivering solutions within established time frames.
- Collaborated with internal teams to develop efficient collection procedures.
- Engaged third-party vendors, including attorneys and debt collectors, on collection matters.
- Documented customer interactions in collections management system for accuracy.
- Trained new team members on collection protocols and tools for consistency.
- Monitored customer accounts, updating status in system database.
Education
High School Diploma -
Upland High School
Upland06-2004
Skills
- Loan modification processing
- Conflict resolution
- Collection strategies
- Problem solving
- Attention to detail
- Escalation resolution techniques
- Team collaboration
- Customer engagement
- Effective communication
- Compliance management
- Financial analysis
- Mortgage compliance review
- Customer relationship management
Languages
Spanish
Advanced (C1)
C1
Timeline
Home Preservation Specialist
Wells Fargo Home Mortgage
09.2024 - 07.2026
Mortgage Collections Specialist
Wells Fargo Home Mortgage
10.2012 - 09.2024
High School Diploma -
Upland High School