Adrian Adams
Greenville,SC
Summary
Dynamic Home Preservation Specialist with a proven track record at TRUIST, excelling in relationship building and problem-solving. Expert in developing tailored preservation plans and managing vendor communications, ensuring compliance and quality. Adept at multitasking and time management, driving successful outcomes in property preservation projects.
Overview
15
15
years of professional experience
Work History
Home Preservation Specialist
TRUIST
Greenville, SC
09.2020 - 01.2026
- Conducted comprehensive property inspections to assess preservation needs and compliance with standards.
- Coordinated maintenance and repair activities, ensuring timely completion and quality assurance.
- Managed vendor relationships, facilitating effective communication and service delivery for preservation projects.
- Developed property preservation plans based on regulatory requirements and client specifications.
- Developed customized action plans tailored to each client''s unique needs and circumstances, guiding them towards successful home preservation solutions.
Customer Service Representative
Alorica
Mauldin, SC
08.2015 - 08.2020
- Assisted customers with inquiries, providing accurate information and support to enhance satisfaction.
- Resolved complaints effectively, demonstrating strong problem-solving skills and attention to detail.
- Utilized CRM systems to document customer interactions, ensuring thorough record-keeping and follow-up.
- Collaborated with team members to streamline processes, improving response times and service efficiency.
- Educated customers on product features, fostering better understanding and engagement with services offered.
- Adapted quickly to changes in policies and procedures, maintaining high-quality service delivery under pressure.
- Provided training support for new hires, sharing knowledge of best practices in customer service interactions.
Soldier
Us Army Reserves
Greenville, SC
02.2014 - 02.2017
- Conducted training exercises to enhance teamwork and combat readiness among unit members.
- Assisted in maintaining equipment to ensure operational efficiency and safety standards.
- Participated in logistical planning for mission support, optimizing resource allocation.
- Developed proficiency in tactical communication systems, facilitating information exchange during operations.
- Coordinated drills and evaluations, ensuring compliance with military protocols and procedures.
- Mentored junior soldiers on best practices for physical fitness and military skills development.
- Implemented process improvements that enhanced unit performance during field exercises.
Customer Service Representative
Sprint
Greenville, SC
03.2014 - 10.2016
- Delivered prompt and effective customer support through multiple channels, enhancing overall customer satisfaction.
- Resolved complex customer inquiries by utilizing product knowledge and troubleshooting techniques.
- Assisted in training new team members on company policies and customer service protocols.
- Maintained accurate records of customer interactions in CRM software to ensure data integrity.
- Actively participated in team meetings, contributing ideas for process improvements and enhanced service offerings.
Fire Direction Specialist
Fort Sill
Fort Sill, OK
02.2011 - 02.2014
- Coordinated fire support operations to enhance accuracy and effectiveness in target engagement.
- Analyzed battlefield data to optimize artillery positioning and improve operational readiness.
- Developed training programs for personnel on fire direction procedures and equipment usage.
- Implemented standard operating procedures to streamline communication between units during live operations.
- Supervised teams in executing complex firing missions, ensuring adherence to safety protocols and timelines.
Education
Bachelor of Science - Cyber Security
Purdue Global
Indianapolis, INHigh School Diploma -
Greenville Tech Charter High School
Greenville, SC05-2007
Skills
- Customer service
- Time management
- Problem-solving
- Multitasking
- Multitasking Abilities
- Tenant relations
- Decision-making
- Relationship building
- Tenant and eviction laws
- Microsoft office
- Team building
- Conflict resolution
Timeline
Home Preservation Specialist
TRUIST
09.2020 - 01.2026
Customer Service Representative
Alorica
08.2015 - 08.2020
Customer Service Representative
Sprint
03.2014 - 10.2016
Soldier
Us Army Reserves
02.2014 - 02.2017
Fire Direction Specialist
Fort Sill
02.2011 - 02.2014
Bachelor of Science - Cyber Security
Purdue Global
High School Diploma -
Greenville Tech Charter High School