Anthony Young

Ensured compliance with all regulatory requirements by carefully documenting actions taken during each step of the home preservation process.

Explore and implement various loss mitigation options, including loan modifications, repayment plans, short sales, or deed in lieu.

Provide excellent customer service to borrowers who are going through a difficult time.

Familiarity with industry regulations and compliance standards.

• Responsible for creating leads for various property managers for their apartment communities for their vacant homes
• Secure appointment with future prospective tenants and provide leasing information

• Coached and developed teams of 15 – 20 call center representative to meet Key Performance Indicators to make the company successful
• Resolved any payroll issues for employees that came from missed time punches or wrong time.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

• Responsible for maintaining 80 – 100 calls per day
• Promoted strong and lasting customer relationships through the contact center environment by taking ownership of customer concerns

• Provided support for 90 newspapers including USA Today
• Responsible for handling 75 -100 calls per day
• Assisted subscribers with login issue for websites supported by Gannett Publishing

• Responsible for maintaining 80 – 100 calls per day
• Promoted strong and lasting customer relationships through the contact center environment by taking ownership of customer concerns

• Responsible for maintaining 60 – 100 calls per day
• Responsible for correcting billing errors and applying appropriate credit to resolve issues
• Troubleshooting customer issues involving cell phones