BEATRIZ SOUZA
Charleston,SC
Summary
Skilled in high-volume service environments, specializing in cocktail preparation and customer engagement. Managed POS transactions and cash handling during peak shifts, ensuring accurate billing and guest satisfaction. Maintained organized bar stations while adhering to responsible alcohol service guidelines and collaborated with team members to enhance VIP guest experiences.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bartender
Republic Garden & Lounge
Charleston, South Carolina
01.2025 - Current
- Prepared specialty drinks using house recipes following house recipes and Republic Garden & Lounge standards.
- Crafted cocktails for guests in fast-paced lounge and garden service.
- Recommended beverages and food pairings to support guest satisfaction.
- Handled POS transactions efficiently during busy shifts, tabs, and cash handling during busy shifts.
- Oversaw alcohol service to ensure compliance with safety rules and followed safety and responsible serving rules.
- Kept bar stations clean and organized throughout service stations, counters, and seating areas throughout service.
VIP Cocktail Server
Republic Garden & Lounge
Charleston, South Carolina
09.2024 - Current
- Welcomed VIP guests at Republic Garden & Lounge with attentive, personalized service.
- Delivered cocktails, bottle service, and premium beverages to reserved lounge sections.
- Monitored tables and ensured prompt beverage refills while maintaining cleanliness in VIP areas.
- Coordinated with bartenders and hosts to support smooth table service.
- Demonstrated excellent customer service skills at all times.
- Processed payments and checked receipts using lounge POS procedures.
- Coordinated special events, including cocktail parties, corporate meetings, and private functions, ensuring seamless execution.
PATIENT INTAKE SPECIALIST
HOLY CITY MED
Charleston, SC
08.2020 - 01.2025
- Collected intake forms, consent documents, and medical histories for patient records.
- Organized and maintained a high volume of patient files to ensure quick access and retrieval.
- Processed payments and offered financial counseling to clarify service costs and options for patients.
- Conducted follow-ups with patients to facilitate completion of registration paperwork and enhance patient onboarding.
- Compassionate approach toward providing excellent customer service for all patients.
- Collaborated with physicians, nurses and other healthcare providers to ensure the accuracy of patient information.
- Managed incoming calls efficiently while maintaining a positive attitude.
- Processed payments and accurately recorded receipts for services rendered.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
ASSISTANT VIP MANAGER
INK
Charleston, SC
04.2023 - 09.2024
- Addressed all requests from VIP customers promptly to maximize customer retention rates.
- Monitored industry trends in VIP services to inform strategic decisions and enhance competitive positioning.
- Developed existing team into a high productivity, sales-oriented unit through creative initiatives.
- Proven ability to build and lead high-performing teams, with a focus on customer satisfaction
- Implemented innovative engagement strategies for VIP customers via social media and email campaigns.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed training modules and documentation to train staff.
VIP BOTTLE SERVER/COCKTAIL WAITRESS
INK
Charleston, SC
02.2021 - 09.2024
- Prepared tables with linens, dishes, and glassware to enhance customer dining experience.
- Welcomed customers upon arrival and provided attentive service throughout their visit.
- Facilitated smooth operations by communicating effectively with bartenders, host and wait staff.
- Engaged with customers to ensure they felt valued and attended to. warmly upon arrival and provided assistance throughout their visit.
- Built rapport with regulars to encourage repeat business.
VIP BOTTLE SERVER
AURA
Charleston, SC
01.2024 - 07.2024
- Consistently outperformed sales targets
- Recommended orders based on in-depth assessment of customer spirit preferences to enhance satisfaction.
- Maintained a friendly demeanor in a chaotic atmosphere to fulfill customer requests.
- Delivered accurate orders by listening attentively through noise and distractions.
- Exhibited proficiency in using POS systems to process orders swiftly.
- Maintained friendly demeanor in a chaotic environment, effectively addressing customer requests to ensure a positive experience.
- Presented menus to answer questions about items and make recommendations.
- Exceeded sales targets through strategic upselling and personalized service.
VIP BOTTLE SERVER
DECO
Charleston, SC
09.2020 - 11.2022
- Presented menus, addressing questions and recommending items to enhance guest experience.
- Consistently outperformed sales targets.
- Encouraged customers to consider additional items during their purchases to boost sales.
- Suggest additional items to customers to increase club sales.
- Memorized beverage inventory to inform customers of availability.
- Studied and memorized beverage inventory to provide accurate information to customers. to inform customers of availability.
- Handled large sums of money with accuracy and efficiency, ensuring seamless transaction processes.
- Experienced in social media and communications platforms to advertise events.
TRIAGE SPECIALIST
MED CARE URGENT CARE
Charleston, SC
12.2018 - 12.2020
- Developed advanced triage skills to accurately assess and prioritize patient care needs.
- Coordinated with healthcare team members to develop and evaluate patient care plans, ensuring comprehensive and effective treatment.
- Consulted and coordinated with healthcare team members to plan, implement, or evaluate patient care plans.
- Enhanced triage skills to assess and prioritize patient care needs, improved response times and patient outcomes.
- Informed the physician of the patient's condition during procedures.
- Informed the physician of the patient's condition during procedures.
- Ensured compliance with applicable laws, regulations and standards such as HIPAA guidelines related to privacy protection.
- Implemented infection control procedures to mitigate infection spread, safeguarding patient health and safety.
TRIAGE SPECIALIST
HEALTH FIRST
Mt Pleasant, SC
08.2016 - 12.2018
- Developed advanced triage skills to accurately assess and prioritize patient care needs.
- Performed triage duties efficiently by evaluating patients' conditions upon arrival at the clinic.
- Utilized excellent problem-solving and critical thinking abilities to quickly identify solutions.
- Utilized excellent problem-solving and critical thinking abilities in order to quickly identify solutions.
- Maintained comprehensive records of patient encounters, ensuring accuracy in history, physical exam findings, diagnosis, treatment plans, and follow-up instructions.
- Utilized EMR systems for documentation and tracking of patient progress, and providing comprehensive reporting as needed.
- Coordinated patient flow to facilitate timely access to care.
- Utilized EMR systems for documentation and tracking of patient progress.
RECEPTIONIST
BRAZILIAN WAX BY CLAUDIA
North Charleston, SC
11.2015 - 08.2016
- Assisted customers with general inquiries regarding products, sales, services, and hours of operations via phone or email.
- Assisted customers with general inquiries regarding products, sales, services, and hours of operations via phone or email.
- Ordered supplies and maintained accurate inventory records to ensure availability of necessary materials for operations.
- Processed cash and credit card transactions at point of sale.
- Processed cash transactions at the register and credit card payments.
- Delivered typing and clerical support for various special projects in the office.
- Maintained clean and organized reception and common areas, contributing to a welcoming environment for visitors and staff.
Education
Cosmetology Certification Program
GARRETT ACADEMY OF TECHNOLOGY
Charleston, SCHIGH SCHOOL DIPLOMA -
Garrett Academy Of Technology
Charleston, SCSkills
- Mixology techniques
- Alcohol Compliance
- Customer Engagement
- Up-selling
- Multitasking ability
- Teamwork and Collaboration
- Networking
- Positive Attitude
- Alcohol Compliance
Personal Information
Title: HOSPITALITY WORKER
Certification
BLS Certification
Languages
Portuguese Bilingual, Spanish Conversational
Timeline
Bartender
Republic Garden & Lounge
01.2025 - Current
VIP Cocktail Server
Republic Garden & Lounge
09.2024 - Current
VIP BOTTLE SERVER
AURA
01.2024 - 07.2024
ASSISTANT VIP MANAGER
INK
04.2023 - 09.2024
VIP BOTTLE SERVER/COCKTAIL WAITRESS
INK
02.2021 - 09.2024
VIP BOTTLE SERVER
DECO
09.2020 - 11.2022
PATIENT INTAKE SPECIALIST
HOLY CITY MED
08.2020 - 01.2025
TRIAGE SPECIALIST
MED CARE URGENT CARE
12.2018 - 12.2020
TRIAGE SPECIALIST
HEALTH FIRST
08.2016 - 12.2018
RECEPTIONIST
BRAZILIAN WAX BY CLAUDIA
11.2015 - 08.2016
Cosmetology Certification Program
GARRETT ACADEMY OF TECHNOLOGY
HIGH SCHOOL DIPLOMA -
Garrett Academy Of Technology