BEATRIZ VERTEMATI POWELL
Arlington,VA
Summary
Business professional completing an MBA in the United States, with experience in customer service, operations support, and relationship management. Skilled at organizing priorities, resolving issues, and communicating across fast-paced and multicultural environments.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Household Operations Coordinator
Private Family
Arlington, VA
03.2023 - Current
- Coordinate schedules, transportation, appointments, and daily logistics for a private household.
- Maintain trusted relationships through dependable service, organization, and proactive communication.
Au Pair
Cultural Care Au Pair
United States
03.2021 - 03.2023
- Managed daily schedules and adapted quickly to a new cultural and professional environment.
- Developed strong planning, communication, and problem-solving skills while supporting family operations.
Customer Service Representative
DHL
09.2020 - 03.2021
- Managed approximately 35 customer inquiries each day and coordinated solutions for shipment issues.
- Maintained accurate records and timely follow-up across domestic and international service requests.
Customer Support Representative
Mercado Livre
03.2018 - 02.2020
- Managed approximately 36 buyer and seller cases daily using Salesforce CRM.
- Prioritized multiple cases while meeting response-time and service-quality expectations.
Customer Service Intern
Banco do Brasil
03.2016 - 09.2018
- Assisted 20–40 customers daily with banking transactions, account services, and self-service tools.
- Handled confidential information while providing efficient and professional front-line support.
Education
MBA - Human Resources
Washington University of Science And Technology
Virgilina, VA09.2026
Bachelor's - Radio, Television and Internet
Universidade Anhembi Morumbi
12.2020
Skills
- Operations Coordination
- Salesforce CRM
- Microsoft Excel
- Customer Service
- Administrative Support
- Schedule Management
LANGUAGES
Portuguese — Native
English — Professional
Spanish — Basic
Timeline
Household Operations Coordinator
Private Family
03.2023 - Current
Au Pair
Cultural Care Au Pair
03.2021 - 03.2023
Customer Service Representative
DHL
09.2020 - 03.2021
Customer Support Representative
Mercado Livre
03.2018 - 02.2020
Customer Service Intern
Banco do Brasil
03.2016 - 09.2018
Bachelor's - Radio, Television and Internet
Universidade Anhembi Morumbi
MBA - Human Resources
Washington University of Science And Technology