Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beatriz A Lopez Orozco

Bridgeton,NJ

Summary

Accomplished professional with a proven track record in compassionate caregiving and vital signs monitoring, demonstrated during tenure at Total Care Services, Inc. Expert in care plan management and patient transportation, blending emotional support with clinical quality standards to enhance patient well-being. Achieved a 20% increase in patient satisfaction through personalized care strategies and effective communication.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

HHA

Total Care Services, Inc
11.2021 - 08.2024
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Transported clients for medical and personal outings.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Scheduled and coordinated medical appointments.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Developed and implemented care plans for clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Trained new staff members on best practices for home health care.

Cashier Manager

Orderexpress
10.2004 - 02.2021
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Income Tax Preparer

Order Express
10.2004 - 02.2021
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Developed tax plans and projections to help clients meet objectives.
  • Assessed client tax situations to determine best filing options.
  • Liaised with accountants to confirm accuracy of client tax returns.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Utilized tax software to prepare returns and meet deadlines.
  • Facilitated integration of modern tax software with client accounting software.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Facilitated communication between clients and tax authorities.
  • Responded to inquiries from IRS and other tax authorities.
  • Prepared US, multistate, and international tax returns for business clients.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Calculated estimated tax payments for clients.

Education

Unidos Por La Familia
Bridgeton, NJ
2021.09 - 2022.06

Skills

  • Recreational Activities
  • Meal Preparation
  • Laundry services
  • Emotional Support
  • Vital signs monitoring
  • Compassionate Caregiving
  • Communication abilities
  • Personal Hygiene Assistance
  • Ambulation Assistance
  • Nutrition management
  • Documentation proficiency
  • Care Plan Management
  • Medication organization
  • Care plan assessment
  • Patient transportation
  • Medical Charting
  • Clinical Quality Program Standards
  • First aid and safety
  • Care Plan Adherence
  • Recording vital signs
  • Patient Care
  • State Driver's License
  • Mobility support
  • Dressing assistance
  • Light Housekeeping
  • Housekeeping

Timeline

HHA

Total Care Services, Inc
11.2021 - 08.2024

Unidos Por La Familia
2021.09 - 2022.06

Cashier Manager

Orderexpress
10.2004 - 02.2021

Income Tax Preparer

Order Express
10.2004 - 02.2021

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Beatriz A Lopez Orozco