Beatriz A Morales-Andrade
The Dalles,OR
Summary
Dedicated Family coach bringing 11 years of experience in case management and knowledge in the legal system process. Remains calm under pressure and works well in fast-paced, team-based environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficiency using computers to retrieve data, input data and perform research. Communicates effectively verbally and in writing on behalf of employer. Strong advocacy to work with underserved populations, while incorporating trauma informed approach services. Bilingual in Spanish/English and enjoy removing the language barrier. High level of performance in relationship-building, decision-making and communicating.
Resilient with leadership skills and ability to provide information, direction, guidance, and receive feedback.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work History
Family Coach
Oregon
The Dalles, OR
03.2022 - Current
- Managed caseload of about 70 participants with follow-up communication 2 to more contacts per month.
- Provided trauma informed services to all participants to build rapport and get participants to trust and work with program.
- Provided management weekly updated information on cases, current situations, services offered, follow up information, achievements, and disqualifications.
- Adaptable communication styles in writing and/or verbally for participants to understand current status of case.
- Created professional letters to provide information, guidance or direction on next steps to comply with program requirements.
- Researched community agencies to learn and decide if their services are needed for participants and Share information to co-workers, and participant.
- Collaborated, built relationship and continued communication with appropriate signed release of information to communicate with community partners such as to better serve participants: Mid-Columbia Community Action, Next Door Inc. HAVEN, Helping Hands, Columbia Gorge Community College and DHS Child Welfare,
Human Services Specialist Eligibility Worker
Oregon Department of Human Services
The Dalles, OR
12.2021 - 03.2022
- Took charge of all Bilingual Spanish/English cases to Determined financial eligibility for Oregon Department of Human Services (ODHS) federal, state & local programs such as, Medicaid/Medical Assistance Programs, Supplemental Assistance Program (SNAP), Employment Related Day Care (ERDC), and Temporary Assistance for Needy Families (TANF).
- Proficiently used federal/state systems such as One system, DHR, OVERS, EQUIFAX, SAVEs, Lumen, Century link, and confidentiality with all cases daily.
- Met with Clients in person or over phone to receive and complete applications and notify Oregonians about approval/Denial.
- Utilized policies, and procedures to clearly explain to reasons of eligibility outcome.
- Referred clients to appropriate services that DHS cannot offer, such as Domestic violence services, drug, and alcohol services, Developmental Disabilities services, HAVEN, Helping Hands against Domestic Violence, CAP, HUD, CAPECO.
- Maintained high level of confidentiality.
- Proficiently passed Bilingual Spanish/English proficiency test.
Volunteer Reserve Police Officer
The Dalles City
01.2012 - 12.2018
- Assisted as backup reserve police officer.
- Secured crimes scenes.
- Assisted with traffic control and roads closures during parades, events, and accidents.
- Conducted security during scheduled Wasco County events and High School football games.
- passed certification with Law Enforcement Data System (LEDS)
- Interpreted for Police Officers during interviews with suspects and victims.
- Completed Reserve Academy Training.
- Passed firearm and taser training.
Juvenile Court Counselor Assistant
Wasco County Youth Services
12.2003 - 01.2011
- Provided verbal and written communication with clients, victims, attorneys, and Judges.
- Prepared to present violation/criminal cases in front of judge at Judicial Court to testify, make recommendations and decisions in regards adjudications.
- Learned and followed through with department’s policy, federal and state rules, and laws.
- Interviewed clients, families, and victims to determine eligibility to rehabilitation services to best fit their needs.
- Interviewed clients, conducted and completed assessments to determine eligibility for informal probation or formal probation.
- Interviewed and completed JCP assessments to determine level of risk to re-offend and discover criminogenic needs.
- Created plan of action document with recommendations of services to reduce recidivism,
Education
Bachelor of Science - Criminology and Criminal Justice
Portland State University
Portland, OR 01.2010 - 05.2012
Associate of Arts - Oregon Transfer
Portland Community College
Portland, OR 01.2007 - 05.2010
Juvenile Corrections Certificate -
Portland Community College
Portland, OR 08.2008 - 05.2010
Associate - General Studies
Portland Community College
Portland, OR 08.2007 - 06.2010
Skills
Verbal and written communication
Data Entry
Teamwork and Collaboration
Critical thinking skills
Clear verbal communication skills
Planning abilities
Client needs assessments
Written and verbal communication
Program compliance
Documentation
Adaptability
Timeline
Family Coach
Oregon
03.2022 - Current
Human Services Specialist Eligibility Worker
Oregon Department of Human Services
12.2021 - 03.2022
Volunteer Reserve Police Officer
The Dalles City
01.2012 - 12.2018
Bachelor of Science - Criminology and Criminal Justice
Portland State University
01.2010 - 05.2012
Juvenile Corrections Certificate -
Portland Community College
08.2008 - 05.2010
Associate - General Studies
Portland Community College
08.2007 - 06.2010
Associate of Arts - Oregon Transfer
Portland Community College
01.2007 - 05.2010
Juvenile Court Counselor Assistant
Wasco County Youth Services
12.2003 - 01.2011