Ceairra Graham
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Family Coach
Metropolitan Family Services
04.2024 - Current
- Complete intakes and monitors family goals and activities
- Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills
- Complete senior assessments and monitors goals, activities, and referrals
- Provides support services, including transportation, childcare assistance, clothing, and uniform assistance.
- Addresses housing-related issues, including lease compliance referrals from Property Management.
File Clerk /Receptionist
Hall Tax Service Company
11.2023 - 03.2024
- Resolved issues with various office devices including computers and printers
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Administrative Assistant
Micheal's Organization
, IL
06.2023 - 12.2023
- Handle complaints, queries via calls, emails, and general correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
Front Desk Receptionist
Art + Science Hair Salon
12.2022 - 05.2023
- Created daily reports on sales figures, appointment bookings and customer feedback.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Answer all incoming calls to schedule appointments or cancel appointments
- Assisted stylists with client check-in and check-out procedures when needed.
- Resolved customer complaints in a professional manner.
Front Desk Reception/Office Assistant
Mac Properties
07.2021 - 11.2022
- Enhanced storage solutions to streamline organizational efficiency
- Login packages into Salesforce, send urgent emails to company and residents using Microsoft Word.
- Conducting industry-specific research, organizing important files, and drafting supporting documentation for presentations
- Scheduling meetings and sending meeting invites to attendees
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided customer service, addressing inquiries and resolving issues promptly.
Education
Some College (No Degree) -
Tricoci University of Beauty Culture
Highland, INHighschool -
Thornton Fractional North
Calumet city, ILSkills
- Marketing
- Project Management
- Microsoft Office/Excel
- Trained in Salesforce
- Yardi and Real Page Training
- Budget Planning
- Communication
- Problem-solving
- Appointment Scheduling
- Data Collection
- Key holder experience
- Staff Training
Additional Information
-Student Council Treasure ,Vice President
-Media/Photography Team
- Management of Varsity Basketball Team
References available upon request.
Timeline
Family Coach
Metropolitan Family Services
04.2024 - Current
File Clerk /Receptionist
Hall Tax Service Company
11.2023 - 03.2024
Administrative Assistant
Micheal's Organization
06.2023 - 12.2023
Front Desk Receptionist
Art + Science Hair Salon
12.2022 - 05.2023
Front Desk Reception/Office Assistant
Mac Properties
07.2021 - 11.2022
Some College (No Degree) -
Tricoci University of Beauty Culture
Highschool -
Thornton Fractional North
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