Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Beatriz R. Ordonez

Summary

Detail-oriented professional with a solid background in customer service and administrative tasks. Skilled in point-of-sale operations and inventory management, with a proven ability to enhance customer experiences through effective communication and relationship building.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Eternia
Harbor City, California
03.2025 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.

Assosiate-Seasonal Worker

Kohls
Redondo Beach, California
10.2025 - 01.2026
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and located items in-store.
  • Maintained clean and organized sales floor for optimal shopping experience.
  • Restocked merchandise on shelves and ensured accurate product placement.

Warehouse Associate

Amazon
Torrance, California
10.2024 - 01.2025
  • Operated handheld scanners to track inventory movement accurately.
  • Inspected packages for damage before processing them into inventory.
  • Maintained clean and organized work areas to promote safety.
  • Sorted packages into delivery routes by factors such as size, weight and destination.

Cashier

Disneyland Park
Anaheim, California
03.2022 - 02.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area and dining space.
  • Handled cash, credit, and digital payments securely and efficiently.
  • Provided friendly customer service to enhance overall dining experience.
  • Greeted customers and answered questions regarding menu items.
  • Provided excellent customer service by ensuring orders were correct and completing transactions quickly.

Education

High School Diploma -

Manual Arts
Los Angeles, CA

Skills

  • Customer service
  • Customer relationship management
  • Customer engagement
  • Customer satisfaction
  • Product knowledge
  • Data entry
  • Microsoft outlook
  • Computer proficiency
  • Conflict resolution
  • Relationship building
  • Communication skills

Languages

Spanish
Native/ Bilingual

Affiliations

  • Volunteer, Gardena Elementary-Gardena, CA (2024-Present)
  • Volunteer, Denker Elementary-Gardena, CA (2023-2024)

Timeline

Assosiate-Seasonal Worker

Kohls
10.2025 - 01.2026

Customer Service Representative

Eternia
03.2025 - Current

Warehouse Associate

Amazon
10.2024 - 01.2025

Cashier

Disneyland Park
03.2022 - 02.2023

High School Diploma -

Manual Arts
Beatriz R. Ordonez