Dedicated and focused Employee with Project Management and Coordination experience. Over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
D&H United Fueling Solutions
Little Rock, Arkansas
05.2023 - Current
Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Communicated with clients for outstanding customer service and to increase repeat business.
Performed onsite repair of equipment at customer locations.
Troubleshot electrical circuits using schematics and diagrams.
Repaired faulty components such as motors, pumps, valves, switches.
Replaced worn or damaged parts with OEM replacements as necessary.
Inspected equipment for proper operation and safety hazards prior to use.
Responded quickly to emergency calls from clients needing immediate assistance.
Logged services performed in service ticket system.
Maintained certifications and completed training on systems and components.
Senior NEBB Technician / Project Manager
Powers of Arkansas
Little Rock, WA
12.2013 - 05.2023
Managed quality control and maintained high level of customer satisfaction.
Developed and maintained project plans, timelines, and budgets.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Led meetings with internal team members, consultants and contractors.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Followed safety practices to safeguard against injury and damage to property.
Tested and calibrated instruments to ensure accuracy and reliability of data.
Delivered on-the-job training and development initiatives to new hires and contractors.
Managed multiple projects with competing deadlines simultaneously.
Prepared cost estimates for projects of varying sizes.
NEBB Certified Technician
John Prince Company
Little Rock, Arkansas
11.2011 - 12.2013
Evaluated product performance data to determine whether units meet or exceed quality standards.
Created reports documenting all test results, including defect descriptions and corrective action taken.
Installed, configured, tested, debugged and maintained hardware components in accordance with engineering specifications.
Conducted functional tests on various types of electronic circuitry to ensure proper operation according to design specifications.
Performed regular maintenance checks on test equipment such as calibrating instruments according to manufacturer's instructions.
Diagnosed and repaired faulty testing equipment to prevent false or misleading data within dataset.
Managed multiple projects with competing deadlines simultaneously.
Developed and maintained project plans, timelines, and budgets.
Maintenance Technician
Halliburton
Malvern, AR
06.2009 - 11.2011
Operated hand and power tools to complete repairs.
Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Maintained accurate records of all maintenance activities performed.
Replaced defective parts such as bearings, seals, gears, valves.
Repaired or replaced faulty wiring, switches, relays, and other electrical components.
Installed new systems, replacement parts and components to maintain proper operation.
Maintained clear and safe workspace areas to meet OSHA standards.
Scheduled preventive maintenance programs to keep equipment in good working condition.
Education
High School Diploma -
Malvern High School
Malvern, AR
05-2008
Skills
Work Documentation
Equipment Troubleshooting
Technical Support
Project Oversight
Customer Service
Document Management
Punctual and Reliable
OSHA Requirements
Valid Driver's License
Construction Management
Project Management
Documentation and Reporting
Safety Procedures Adherence
Attention to Detail
System Installation
Client Relationship Management
Certification
NEBB Test Balance & Adjusting Certification in Air & Hydronics
Verifone VASC Certification
Gilbarco Dispenser Certification
Veeder Root Tank Monitoring Systems Certification
Timeline
Service Technician
D&H United Fueling Solutions
05.2023 - Current
Senior NEBB Technician / Project Manager
Powers of Arkansas
12.2013 - 05.2023
NEBB Certified Technician
John Prince Company
11.2011 - 12.2013
Maintenance Technician
Halliburton
06.2009 - 11.2011
High School Diploma -
Malvern High School
NEBB Test Balance & Adjusting Certification in Air & Hydronics
Verifone VASC Certification
Gilbarco Dispenser Certification
Veeder Root Tank Monitoring Systems Certification
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