Ross Mccord
Goose Creek,SC
Summary
Adept at diagnosing and resolving complex technical issues, I enhanced customer satisfaction, by leveraging my troubleshooting skills and customer service expertise. My proactive approach to preventive maintenance and knack for clear communication have consistently improved client retention and operational efficiency.
- Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
25
25
years of professional experience
Work History
Service Technician
Herald Office Supplies
Dillon, SC
04.2023 - 01.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
General Grounds and Maintenance
Charleston Exchange Club and Fair Grounds Llc
Ladson, SC
01.2010 - 04.2023
- Ensured compliance with regulatory requirements by maintaining accurate records and documentation related to maintenance activities.
- Collaborated with cross-functional teams to improve overall process efficiency and reduce operating costs.
- Maximized equipment life through rigorous adherence to manufacturer specifications during routine inspections and repairs.
- Enhanced equipment reliability by implementing predictive and preventive maintenance strategies.
- Developed comprehensive work plans for facility upgrades, prioritizing safety and minimal disruption to operations.
- Contributed towards meeting organizational goals/targets by consistently completing assigned tasks on schedule and within budget constraints.
- Led troubleshooting efforts during unplanned outages, coordinating with internal teams and external partners as needed to expedite resolution timeframes.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Investigated and corrected mechanical problems with machinery.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Performed troubleshooting and repair for complex electrical equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Plumbing Technician
Beckham Plumbing
Summerville, SC
01.2006 - 06.2008
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Minimized property damage during repair work by employing best practices in water mitigation techniques.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Upheld company reputation for quality workmanship by consistently delivering high-quality installations and repairs.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Maintained accurate records of completed work orders, invoices, and inventory for efficient operations management.
- Assisted colleagues in handling complex assignments or tackling challenging situations as a supportive team player.
Plumbing Technician
McClellan Plumbing
North Charleston, SC
03.2002 - 02.2006
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Minimized property damage during repair work by employing best practices in water mitigation techniques.
Plumbing Apprentice
Ridgill Plumbing
01.2000 - 04.2004
- Supported team members by collaborating on projects for improved service delivery.
- Maintained inventory of plumbing supplies to facilitate seamless project execution.
- Operated tools and machinery for various plumbing tasks and installations.
- Communicated effectively with clients to understand plumbing issues and needs.
- Maintained clean work areas to prevent accidents and ensure compliance with regulations.
- Assembled pipes and fittings to create new plumbing systems.
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Safely handled tools and equipment in large-scale projects.
- Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
- Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
- Organized and moved materials from truck to job site to support project requirements.
- Mastered various types of piping materials and their appropriate applications, improving overall project outcomes.
- Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
Education
GED -
Stratford High School
Goose Creek, SC05.1992
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Hand tool expertise
- System installation
- Analytical thinking
- Equipment inspection
- Diagnostics expertise
- Time tracking
- Inventory management
- Operating test equipment
- Electrical systems
- Troubleshooting
- Safety procedures adherence
- Document management
- Testing and evaluation
- Scheduling and coordination
- Diagnostics skill
- Technical support
- Work documentation
- Equipment demonstration
- Client relationship management
- Residential construction
- Commercial construction experience
- Roofing
- Plumbing
- Drywalling
- Field service management
- Mechanical tools
- Rapport building
- Hand tools
- Verbal and written communication
- System upgrades
- Incident reporting
- Quality control
- Compliance documentation
- Inventory control
- Equipment maintenance
- Supply chain coordination
- Client education
- Equipment calibration
- Work order prioritization
- Troubleshooting and Diagnostics
- Troubleshooting and analysis
- Technical training sessions
- Warranty repair
- Expertise in installations
- Maintenance and repair
- Hospitality and accommodation
- Service call response
- Service ticket accuracy
- Testing and analysis
- Equipment installation
- Problem-solving
- Task prioritization
- Multitasking
- Teamwork and collaboration
- Organizational skills
- Active listening
- Time management
- Component repairs
Timeline
Service Technician
Herald Office Supplies
04.2023 - 01.2025
General Grounds and Maintenance
Charleston Exchange Club and Fair Grounds Llc
01.2010 - 04.2023
Plumbing Technician
Beckham Plumbing
01.2006 - 06.2008
Plumbing Technician
McClellan Plumbing
03.2002 - 02.2006
Plumbing Apprentice
Ridgill Plumbing
01.2000 - 04.2004
GED -
Stratford High School