Beau Stormer
Boone,IA
Summary
Methodical Service Manager offering 10 years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Flexible hard worker ready to learn and contribute to team success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Golden Rule Air Conditioning & Heating
Boone, IA
11.2012 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Hired and trained service department staff to drive performance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Created employee work schedules to keep shifts properly staffed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Created written estimates and obtained customer consent to proceed.
- Guided department employees on changes from management.
Education
High School Diploma -
Boone High School
Boone, IA05.2006
Skills
- Customer Service
- Staff Supervision
- Training and Development
- Performance Tracking and Evaluation
- Employee Coaching and Motivation
- Employee Development
- Onboarding and Orientation
- Budget Management
- Team Building
- Project Planning
- Relationship Building
- Goal Setting
Certification
- Licensed Journeyman Plumber since 2018
- OSHA construction 10 hour certified
- EPA Certified
- Tracpipe Counterstrike CSST certified
- Nexstar Service Manager certified
- Nexstar Service Technician certified
- Nexstar Training Mastery certified
Timeline
Service Manager
Golden Rule Air Conditioning & Heating
11.2012 - Current
High School Diploma -
Boone High School
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