Beautiful Bell
Cleveland,OH
Summary
Dedicated professional known for exceptional communication, time management, and computer proficiency. Results-oriented with a keen eye for detail, eager to leverage analytical and problem-solving abilities to achieve organizational objectives. Committed to delivering high-quality work while maintaining a strong focus on efficiency and effectiveness. Passionate about contributing to team success through collaborative efforts and innovative solutions.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator ||
University Hospitals of Cleveland
Cleveland, OH
11.2023 - Current
- Coordinated patient appointments to their schedule.
- Managed multi-line phone systems and online programs ensuring prompt responses to inquiries and appointment requests.
- Collaborated with healthcare providers to prioritize urgent appointments.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Collaborated with other departments to develop and execute promotional strategies.
Customer Service Representative
Discover
Cleveland, Ohio
01.2021 - 11.2023
- Assisted customers with account inquiries, process payments and provided timely resolutions and enhancing customer satisfaction. Analyze.
- Analyzed transactions to identify potential fraud, ensuring account security and minimizing losses.
- Improved customer satisfaction by efficiently resolving credit card disputes and inquiries.
- Negotiated payment plans and loan terms with delinquent customers.
Nursing Assistant
Cleveland Clinic
Cleveland, OH
05.2020 - 04.2022
- Assisted nursing staff in delivering patient care and ensuring comfort.
- Monitored vital signs, replaced iv’s and removed foleys while reporting changes to healthcare team.
- Supported patients with daily activities, enhancing their quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Education
Associate's Degree - Liberal Arts
Cuyahoga Community College
Cleveland, OhioHigh School Diploma -
Lutheran West High School
Rocky River, Cleveland05.2020
Skills
- Microsoft Office
- Credit Card Payment Processing
- Data entry
- Verbal and written communication
- Attention to detail
- Office administration
- Effective multitasking
- Medical terminology
Timeline
Scheduling Coordinator ||
University Hospitals of Cleveland
11.2023 - Current
Customer Service Representative
Discover
01.2021 - 11.2023
Nursing Assistant
Cleveland Clinic
05.2020 - 04.2022
High School Diploma -
Lutheran West High School
Associate's Degree - Liberal Arts
Cuyahoga Community College