Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BEAUTY LACEY

Syracuse,USA

Summary

Experienced customer support professional with a strong background in live chat, call handling, and administrative processes. Proven ability to resolve customer and provider concerns efficiently on first contact. Skilled in navigating complex systems, documenting cases, and tracking trends to improve service outcomes. Known for building strong client relationships, maintaining high-quality standards, and working collaboratively across teams. Adept at multitasking in fast-paced environments, including remote work settings.

Overview

6
6
years of professional experience

Work History

Receptionist

Best Western Hotel
Syracuse, USA
06.2021 - Current
  • Provided phone-based support to customers for reservations and billing issues.
  • Ensured all data was accurately input into multiple systems.
  • Delivered excellent service, maintaining a calm and professional tone during high-volume periods.
  • Investigated and resolved discrepancies in billing or room assignments.
  • Tracked customer concerns to report trends and improve services.
  • Followed up with guests via email and third-party platforms to confirm bookings, resolve issues, and ensure satisfaction.
  • Participated in ongoing training and stayed up to date with hotel and policy updates.
  • Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.

Sales Floor Associate

Macy's
Syracuse, USA
07.2021 - 04.2023
  • Handled customer concerns and service requests both in-person and over the phone.
  • Trained new employees on systems, safety, and service expectations.
  • Developed a tracking system for inventory issues and customer feedback.
  • Collaborated with management to implement changes based on customer trends.
  • Maintained logs of calls, customer upgrades and policy changes.

Child Care Provider

Brooklyn, USA
03.2019 - 01.2020
  • Provided full-time care for child ensuring a safe and nurturing environment.
  • Monitored child's health, well-being, and emotional needs throughout the day.
  • Prepared meals, maintained hygiene routines, and supported age-appropriate development activities.
  • Communicated with parent(s) daily to report on behavior, health, and activities.
  • Maintained a calm and attentive presence while managing long shifts and flexible responsibilities.
  • Communicated regularly with parent(s) regarding progress, behavior, and any health concerns.

Education

High School Diploma -

Erasmus Hall Campus
Brooklyn, NY
01.2013

Skills

  • Live Chat & Call Support
  • Issue Resolution (First Contact)
  • Microsoft Office & Windows Applications
  • Complex System Navigation
  • Case Documentation & Tracking
  • Quality Assurance
  • Remote Communication Tools
  • Credentialing & Policy Understanding
  • Positive Customer Engagement
  • Bilingual Communication (English/French)

Languages

  • English, Native
  • French, Professional Proficiency

Timeline

Sales Floor Associate

Macy's
07.2021 - 04.2023

Receptionist

Best Western Hotel
06.2021 - Current

Child Care Provider

03.2019 - 01.2020

High School Diploma -

Erasmus Hall Campus

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