Becca Contis
Los Angeles,CA
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating useful advice and solutions.
Overview
14
14
years of professional experience
Work History
Client Advisor
Neiman Marcus Group Ltd
09.2021 - 04.2023
- Informed and suggested new products to clients.
- Assisted clients in choosing appropriate products for their needs.
- Conducted daily client outreach and follow up.
- Managed multiple client requests and special orders while providing a high-end shopping experience.
- Developed and maintained strong relationships with clients to maximize sales performance.
Field Sales Account Manager
TheRealReal
11.2016 - 02.2019
- Created consignment proposals for new and repeat clients.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing client experience.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
Senior Hair Stylists/Hair Salon Manager
The Argyle Salon And Spa
06.2009 - 08.2015
- Oversaw salon employee performance.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent client service, resulting in client loyalty and retention.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Associate of Arts - Liberal Arts And General Studies
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Business Development
- Product Recommendations
- Client Service
- Relationship Building
- Exceptional Customer Service
- Guest Relations
- Excellent People Skills
- Appointment Scheduling
- Complaint Resolution
Additional Information
I am an avid traveler having visited over twenty countries world wide. I have a thorough understanding of what makes for a smooth and comfortable travel experience.
I spent a year living in Singapore and have ventured to some of the most exotic destinations in the world.
My extensive knowledge of foreign cultures and long distance travel would be beneficial in helping others design their dream vacations.
Timeline
Client Advisor
Neiman Marcus Group Ltd
09.2021 - 04.2023
Field Sales Account Manager
TheRealReal
11.2016 - 02.2019
Senior Hair Stylists/Hair Salon Manager
The Argyle Salon And Spa
06.2009 - 08.2015
Associate of Arts - Liberal Arts And General Studies
FIDM/Fashion Institute of Design & Merchandising
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