Rebecca Johnson

• Managed incoming call operations, directing clients to appropriate personnel for specific needs.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Monitored front areas so that questions could be promptly addressed.

The Security Monitor I, Community Corrections is responsible for the supervision of the facility population including but not limited to safety, security and facility sanitation. This role provides for the care, custody and control of residents and establishes a safe environment for the facility, staff, visitors and residents.

• Monitor resident population and reports any suspicious activities or violations of policy, procedures, or regulations by residents or other individuals.
• Conduct resident counts, searches, room inspections, and vehicle searches as required. Conduct drug and alcohol testing as needed or as directed by facility administration.
• Process residents for intake/discharge in accordance with policies and procedures.
• Monitor resident worker activities, provides necessary instruction, and applies standards and procedures for the completion and quality of work performed by residents, where applicable.
• Perform rescue functions at accidents, emergencies and disasters to include administering basic emergency medical aid and CPR, physically removing people away from dangerous situations, and securing and evacuating people from confined areas.

• Maintained organized filing systems for easy retrieval of case files and supporting documentation.
• Provided assistance to attorneys and court personnel in courtroom
• Managed confidential information securely, upholding the integrity of the court system.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Prepared court documents for filing in alignment with established protocols to support compliance.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
• Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Promoted transparency within the judicial system by accurately entering case details into electronic databases.
• Collected court fees and fines and recorded amounts collected in Odyssey.
• Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
• Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
• Reduced clerical errors by implementing quality control measures when handling sensitive information.
• Streamlined intake procedures for new cases, allowing faster assignment to appropriate judicial personnel.
• Managed sensitive case information, ensuring confidentiality and integrity in handling legal documents.
• Addressed and resolved public inquiries, providing timely and accurate information on court processes.
• Performed routine data entry or document management.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Prepared court orders and judgments for signature.
• Collected court fees and fines and recorded amounts collected in E-Doc and Odyssey.
• Supported courtroom proceedings, ensuring all necessary documentation was prepared and accessible.
• Fostered collaborative work environment, improving team efficiency and morale.
• Coordinated effectively with judges, attorneys, and law enforcement to gather and disseminate information.
• Processed legal documents to uphold court operational standards.
• Compiled and maintained accurate court records, ensuring integrity of legal proceedings.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Updated operational records or licensing information using computer terminals.

• Maintained organized filing systems for easy retrieval of case files and supporting documentation.
• Provided assistance to attorneys and court personnel in courtroom
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Increased court efficiency by processing legal documents and maintaining accurate case records.
• Managed confidential information securely, upholding the integrity of the court system.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Prepared court documents for filing in alignment with established protocols to support compliance.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Prepared court orders and judgments for signature.
• Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Maintained and updated electronic databases to accurately and securely store court documents.