Becca Leamon
Needville
Summary
Meticulous individual with expertise using and managing materials offering excellent customer service and accurate quoting abilities. Trained in systematic repairs and committed to providing best-in-class service.
professional highly motivated to provide support to professional. Knowledge of regulations with customer service and office skills to contribute to success.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
4024
4024
years of post-secondary education
Work History
Customer service
Icehouse of Rosenberg
Rosenberg
09.2019 - 07.2022
- Provided customer service support and handled customer inquiries.
- Conducted customer service surveys to identify areas of improvement in customer service.
- Provided customer service and support during events.
- Provided excellent customer service by addressing complaints promptly.
- Developed processes for improving customer service interactions.
- Provided excellent customer service to all customers.
- Resolved customer service issues promptly within established guidelines.
- Provided excellent customer service to patrons.
- Resolved escalated customer service issues within established timelines.
- Greeted guests and provided customer service.
- Provided customer service and ensured satisfaction of guests.
- Provided excellent customer service in a timely manner.
- Contributed ideas for improving customer service quality standards.
Head Bartender
Sportsman Lounge
Richmond
09.2017 - 04.2021
- Trained and supervised junior bartenders on drink preparation techniques.
- Developed innovative cocktail recipes to enhance customer experience.
- Managed bar operations and ensured compliance with health and safety standards.
- Maintained inventory levels and ordered supplies as needed for service continuity.
- Provided exceptional customer service while handling complex drink orders efficiently.
- Created a welcoming atmosphere by engaging with patrons and fostering relationships.
- Ensured cleanliness of bar area, adhering to sanitation guidelines consistently.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Collected and organized daily till totals and tips.
- Ensured that all liquor laws were followed during service hours.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Checked identification of patrons who appeared under age 30.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Greeted frequent visitors by name and explained new promotions.
- Greeted guests with friendliness and professionalism.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Waitress
Buffalo Wild Wings
Richmond
06.2016 - 02.2017
- Provided exceptional customer service in high-paced dining environment.
- Managed table assignments and ensured timely service delivery.
- Assisted with menu selections and addressed customer inquiries.
- Processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to coordinate meal preparation.
- Maintained cleanliness and organization of dining area.
- Handled cash transactions and balanced daily cash register.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Kilgore Community College
Longview, TXBroken Arrow High School
Broken Arrow, OKSkills
- Customer service
- Beverage preparation
- Inventory management
- Health regulations compliance
- Customer relationship management
- Point of Sale systems
- Conflict resolution
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Adaptability
- Attention to detail
- Sales and customer service
- Adherence to high customer service standards
- Customer service support
- Customer service orientation
- Customer service representation
- Customer service experience
- Excellent customer service
Timeline
Customer service
Icehouse of Rosenberg
09.2019 - 07.2022
Head Bartender
Sportsman Lounge
09.2017 - 04.2021
Waitress
Buffalo Wild Wings
06.2016 - 02.2017
Kilgore Community College
Broken Arrow High School