Becca May
Mechanicville
Summary
Detail-oriented, reliable, and eager to work hard with a background in customer service and a passion for plants and nature. Committed to delivering exceptional customer experiences and fostering a welcoming atmosphere. Looking to transition into a new field where these skills can be combined and expanded. Offering deep interest in horticulture and plant care, seeking to develop and grow within nursery environment. Brings ability to quickly learn plant identification and maintenance techniques. Ready to use and develop organizational and teamwork skills in any available role.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Home2 Suites By Hilton
Malta, NY
03.2024 - 06.2026
- Managed guest check-in and check-out processes, ensuring smooth transitions and exceptional service.
- Responded promptly to guest inquiries, resolving issues efficiently to enhance satisfaction.
- Coordinated room assignments and maintained inventory of available accommodations for optimal occupancy.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained cleanliness and organization of the front desk area, promoting a welcoming environment for guests.
Education
Bachelor of Science - Public Health
The University of Tampa
Tampa, FL05-2020
Skills
- Customer service
- Issue resolution
- Credit and cash payments
- Ability to learn quickly
- Punctuality
- Work ethic
- Adaptability
Timeline
Front Desk Agent
Home2 Suites By Hilton
03.2024 - 06.2026
Bachelor of Science - Public Health
The University of Tampa
Availability
Available Monday-Sunday any hours. Holidays too if needed.