Rebecca Robinson
Restaurant Service Industry
Coraopolis,PA
Summary
Detail-oriented team player with strong organizational skills. with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Shift Supervisor
Armstrong's Restaurant
Moon Township, PA
11.2022 - Current
- Track daily sales transactions and invoices for accurate and update financial reporting.
- Resolved customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
- Schedule staff shifts to secure adequate coverage and productive workflows.
- Help store management meet standards of service and quality in daily operations.
- Reconcile cash and credit card transactions to maintain accurate records.
Takeout/Front Desk Hostess
Armstrong's Restaurant
Moon Township, PA
06.2017 - Current
- Managing high volume call system, assisting customers with placing orders, with 100 orders on average per shift.
- Management of sorting and packaging orders in a timely manner.
- Efficient customer service.
- Settling cash and credit transactions with POS systems.
Busser
Armstrong's Restaurant
Moon Township , PA
06.2017 - 03.2020
- Monitored guest area and respond to requests or cleaning needs promptly.
- Established rapport with customers by providing friendly and attentive service.
- Worked with wait staff to handle all customer needs.
- Sanitized and 32 cleaned tables and chairs between guests.
- Completed end-of-shift cleaning duties to maximize dining area cleanliness.
Graduate Assistant to Clinical Coordinator
Carlow University
Pittsburgh, PA
08.2020 - 05.2021
- Assisted Clinical Coordinator with tracking 25 students' progress within Professional Counseling program.
- Organized student, clinical site, and site supervisor data.
- Assisted with facilitating workshops for Continuing Education Units.
- Administrative duties.
- Mentored new clinical students for proper onboarding and orientation processes.
Student Manager
Compass Group USA
Greensburg, PA
09.2016 - 05.2019
- Communicated with customers and provided pleasant service.
- Operated cash register and handled money.
- Trained on average 4 new hires per year of procedures, safety protocols, and basic operations.
- Managed end-of-shift reports including balance sheets, batched credit card reports, and employee clock outs.
- Took inventory and created stock reports for needed supplies and goods.
- Created 22 student-employee schedules with consideration of class schedules, payroll maximums, and appropriate teams.
Community Assistant
University of Pittsburgh at Greensburg
Greensburg, PA
01.2019 - 05.2019
- Coordinated necessary resources when issues arose using training in reacting to emergency situations while also maintaining high level of confidentiality.
- Facilitated connections at individual level through one-on-one meetings with residents and at group level through hall and staff meetings and community building initiatives.
- Performed administrative tasks, such as completing paperwork, writing reports, and organizing and filing information.
Academic Village Work Study
University of Pittsburgh at Greensburg
Greensburg, PA
01.2018 - 05.2019
- Performed general administrative duties such as filing, typing, faxing, and photocopying
- Sought out and contracted 10+ event performers.
Education
Master of Science - Accounting
Maryville University of Saint Louis
St Louis, MO 01.2023 - Current
Bachelor of Science - Psychology
University of Pittsburgh
Greensburg 08.2015 - 04.2019
Skills
Customer assistance
Timeline
Master of Science - Accounting
Maryville University of Saint Louis
01.2023 - Current
Shift Supervisor
Armstrong's Restaurant
11.2022 - Current
Graduate Assistant to Clinical Coordinator
Carlow University
08.2020 - 05.2021
Community Assistant
University of Pittsburgh at Greensburg
01.2019 - 05.2019
Academic Village Work Study
University of Pittsburgh at Greensburg
01.2018 - 05.2019
Busser
Armstrong's Restaurant
06.2017 - 03.2020
Takeout/Front Desk Hostess
Armstrong's Restaurant
06.2017 - Current
Student Manager
Compass Group USA
09.2016 - 05.2019
Bachelor of Science - Psychology
University of Pittsburgh
08.2015 - 04.2019
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