Becca Springer
Salt Lake City,UT
Summary
Dynamic operations professional with extensive experience at the University of Utah School of Dentistry. Proven expertise in scheduling, data entry, and customer support, complemented by strong interpersonal skills. Successfully managed patient inquiries and financial counseling, enhancing service delivery and operational efficiency. Committed to maintaining high standards of accuracy and client satisfaction.
Overview
13
13
years of professional experience
Work History
Operations Assistant
Diocese of Salt Lake City
Salt Lake City, Utah
07.2022 - Current
- Managed scheduling and logistics for staff meetings and training sessions.
- Assisted in maintaining accurate records of donations and volunteer hours.
- Organized materials for workshops, ensuring all resources were available.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Answered work phones and routed correspondence to correct parties.
- Maintained accurate records of financial transactions related to operations activities.
- Prepared conference rooms for meetings and took minutes.
- Supported budget planning and expense tracking to maintain financial health.
- Managed database updates and maintenance for operational accuracy.
- Received and distributed mail, letters and packages.
- Reviewed and approved vendor invoices.
- Assisted with set up for social events and food deliveries.
OSS Outpatient Service Specialist/Financial Counselor
University of Utah School of Dentistry
07.2018 - 07.2022
- Managing the front desk, checking in and out patients.
- Also taking payments, scheduling dental appointments.
- Receiving inbound phone calls.
- Collecting Insurance information, as well as completing patient's registration on specific charts.
- Handling billing inquiries, as well as inputting in specific amounts owed.
- Discussing financial assistance with patients.
- Contacting insurance companies and discussing benefits.
- Submitting prior authorizations to specific Insurance companies, and waiting to submit those into the patient's chart.
Patient Service Representative
Prince Perelson/Sutter
02.2015 - 01.2018
- Receive inbound calls; interact with patients on behalf of the doctor's office;
- Schedule appointments; place orders for prescriptions, imaging, labs, etc.;
- Update with insurance companies and medical records.
Data Entry
Osmose Utilities
03.2013 - 06.2017
- Receive maps from our technicians in the field;
- Enter the appropriate information into our data base system;
- Save the marked maps to be sent over to our corporate mapping office;
- And categorize each map section to the appropriate district.
Education
High School -
West Jordan High School
West Jordan06.2007
Skills
- Interpersonal skills
- Computer skills
- Inventory experience
- Medical/dental receptionist experience
- Composure on the phone
- Dental billing
- Financial knowledge
- Data entry
- Scheduling
- Event coordination
- Inventory management
- Budget tracking
- Problem solving
- Attention to detail
- Positive attitude
- Customer support
- Scheduling expertise
- Excellent communication
- Typing proficiency
- Customer consulting
Timeline
Operations Assistant
Diocese of Salt Lake City
07.2022 - Current
OSS Outpatient Service Specialist/Financial Counselor
University of Utah School of Dentistry
07.2018 - 07.2022
Patient Service Representative
Prince Perelson/Sutter
02.2015 - 01.2018
Data Entry
Osmose Utilities
03.2013 - 06.2017
High School -
West Jordan High School