REBECCA GILMORE
Aurora,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Alamo Drafthouse
10.2022 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Trainer
Longhorn Steakhouse
01.2019 - 10.2022
- Helped customers place orders, explain steak temperatures and suggest appropriate options for food allergy sufferers.
- Trained new servers on menu knowledge and customer service protocols.
Front Desk
Millennium Dance Studio
01.2019 - 01.2020
- Signed up students for yearly contracts and took payments for nightly adult classes.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Server
Crave American Kitchen
01.2017 - 01.2019
- Delivered quality service by creating a warm and welcoming environment.
- Implemented upselling techniques that enhanced guest experience while contributing to revenue growth for the restaurant.
Web Designer
On The Mark Digital
01.2016 - 01.2017
- Created visually stunning websites for clients. Liaised closely with the client during the design stage.
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
Lead Hostess
Pinstripes
01.2012 - 01.2015
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Education
Bachelor of Arts - Dance Performance
Oklahoma City University
Oklahoma City, OK05-2008
Skills
- Teamwork
- Web Development
- Great Organization
- Communication Skills
- Problem Solving
- Adaptability
- Microsoft Office Skills
- Data Entry
Timeline
Server
Alamo Drafthouse
10.2022 - Current
Server/Trainer
Longhorn Steakhouse
01.2019 - 10.2022
Front Desk
Millennium Dance Studio
01.2019 - 01.2020
Server
Crave American Kitchen
01.2017 - 01.2019
Web Designer
On The Mark Digital
01.2016 - 01.2017
Lead Hostess
Pinstripes
01.2012 - 01.2015
Bachelor of Arts - Dance Performance
Oklahoma City University