Detail-oriented professional with expertise in electronic health records management, patient scheduling, and staff training. Committed to enhancing team performance and ensuring compliance with regulatory standards.
Overview
14
14
years of professional experience
Work History
Team Lead - Registration
Licking Memorial Hospital
Newark
07.2024 - Current
Trained and mentored registration staff, enhancing team cohesion and performance.
Facilitated communication between director of registration and team, improving collaboration and information flow.
Ensured accuracy and completeness of registration data through observation and communication with staff.
Evaluated staff performance, promoting continuous improvement and sustaining high morale.
Physician Center Clerk
Licking Memorial Hospital
Newark
12.2022 - 07.2024
Scheduled patient appointments to optimize daily clinic operations
Greeted patients and entered demographic and billing information into EMR system (Epic) to facilitate efficient patient processing
Ensured accurate collection of copays for services rendered to maintain financial integrity
Development Coordinator
Licking Memorial Hospital
Newark
11.2021 - 12.2022
Directed annual giving campaigns, focusing on strategies that increased donor engagement and participation.
Coordinated employee giving program, overseeing recruitment and quarterly incentives to maximize participation.
Utilized Results Plus CRM to maintain accurate donor records, ensuring data integrity for fundraising efforts.
Web and Bookkeeping Consultant
Independent Contractor
Newark
01.2013 - 12.2021
Redesigned websites to improve navigation, enhance visuals, and strengthen search engine rankings, resulting in improved user experience
Collected and defined user requirements, translating them into actionable project designs and implementation plans
Tested websites and performed troubleshooting prior to deployment
Entered data into accounting system and reconciled accounts for accurate financial reporting
Registration Specialist
Licking Memorial Hospital
Newark
05.2020 - 11.2021
Recorded and verified demographic information in EMR (Epic) for accurate patient records
Gathered and processed insurance information and payments to ensure timely billing
Welcomed patients and facilitated smooth check-in process
Scheduled patient appointments
Operations Manager
Tiny Battle Publishing
Newark
01.2017 - 12.2018
Delivered games within budget while adhering to time constraints and quality standards.
Collaborated with project members to swiftly identify and resolve issues.
Reviewed game components for accuracy in grammar, spelling, punctuation, and compliance with quality standards.
Worked with game designers and graphic artists to create engaging content.
Developed marketing collateral that strengthened product branding strategies.
Office Manager
Bridging Connections Counseling
Heath
01.2014 - 12.2017
Executed billing and coding procedures for outpatient mental health services.
Posted and adjusted payments from insurance providers promptly.
Investigated CPT and ICD-9/10 coding discrepancies, ensuring compliance and optimizing reimbursement accuracy.
Managed transition from paper charting to EHR, minimizing disruption to office operations.
Trained staff on efficient use of EHR system for improved workflow.
Resolved website bugs, improving user experience and accessibility.
Monitored and updated website functionality, ensuring continuous performance.
Office Manager
PBJ Connections
Pataskala
01.2012 - 12.2014
Coordinated communication among clients, providers, and clinical director, streamlining service delivery.
Recorded and verified payments from insurance companies, ensuring accurate financial records.
Contacted billing company to clarify and resolve payment discrepancies.
Led transition from paper client records to electronic health records, improving data accessibility.
Managed organization’s social media presence, boosting engagement and increasing visibility.
Updated and organized donor list to facilitate effective fundraising efforts.