Becky Baker
Sevierville,TN
Summary
Customer service and retail sales professional with key holder experience and responsibility for daily operations support. Strong record in conflict resolution and customer engagement. Improves repeat customer relationships while supporting store sales targets through consistent high-quality service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Coach
Sevierville, Tennessee
06.2026 - Current
- Welcomed customers and delivered strong customer service.
- Directed customers to desired products, addressed inquiries, and provided tailored product recommendations.
- Assisted shoppers in selecting handbags, accessories, and gifts to enhance their shopping experience.
- Supported customers with product selection, sizing, and styling.
- Built client relationships through follow-up and styling guidance.
- Partnered with sales team to achieve collective sales goals through effective communication and teamwork.
- Ensured product availability by replenishing stock on display. and supported visual merchandising standards.
- Processed customer transactions accurately at the cash register., including payment processing, receipt issuance, and change calculation.
Key Holder
Birkenstock
Sevierville, Tennessee
05.2024 - 06.2026
- Achieved sales goals through proactive customer engagement, delivering high-quality service, and effectively promoting special items.
- Advised customers on product selection, fit, and styling needs.
- Managed POS transactions for sales, returns, and exchanges.
- Resolved customer product questions and complaints in support of positive service outcomes.
- Trained and assisted in supervising staff to strengthen revenue, customer service, and product knowledge.
- Maintained visual merchandising displays, reinforcing Birkenstock brand identity and enhancing customer experience.
- Completed opening and closing duties for Birkenstock retail store in line with company procedures.
- Reconciled cash drawer and prepared daily deposit documentation.
Sales Associate
Bath & Body Works
Sevierville, Tennessee
07.2023 - 11.2023
- Engaged customers through personalized interactions, leveraging strong interpersonal communication and conversation skills.
- Improved customer satisfaction through prompt responses to requests and questions.
- Completed daily responsibilities accurately and efficiently to support smooth operations.
Customer Service Representative
Southwest Airlines
Sevierville, Tennessee
04.2023 - 07.2023
- Addressed traveler concerns by clearly explaining policies, schedules, and baggage procedures.
- Responded to customer inquiries with accurate information about products and services to enhance their experience.
- Processed ticket changes, rebooked trips, and updated flight reservations to ensure customer satisfaction.
- Shared delay, cancellation, and boarding updates with customers in clear, calm language.
Education
High School Diploma -
Mooresville Senior High School
Mooresville, NC06-2019
Skills
- Retail management practices
- Customer engagement strategies
- Visual merchandising techniques
- Relationship development
- Effective problem solving
- Conflict resolution
Accomplishments
- Customer Service Award, 06.26.25 Birkenstock Americas Happiness and Satisfaction
Timeline
Sales Associate
Coach
06.2026 - Current
Key Holder
Birkenstock
05.2024 - 06.2026
Sales Associate
Bath & Body Works
07.2023 - 11.2023
Customer Service Representative
Southwest Airlines
04.2023 - 07.2023
High School Diploma -
Mooresville Senior High School