Rebecca Barstow
Burlington
Summary
Dynamic manager with a proven track record at Great Clips, excelling in customer service and team leadership. Achieved significant improvements in customer satisfaction through strategic process enhancements and effective conflict resolution. Skilled in project management and relationship building, fostering a collaborative environment that drives operational success and employee engagement.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager
Great Clips
Waterford
03.2023 - Current
- Supervised daily operations to ensure efficient salon workflow and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Developed scheduling strategies that optimized staff utilization during peak hours.
- Enhanced client retention through personalized service initiatives and follow-up communication.
- Coordinated promotional events to drive customer engagement and increase salon visibility.
- Fostered a positive team environment, encouraging collaboration and continuous learning among staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Manager
Great Clips
Lake Geneva, WI
01.2013 - 02.2023
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Manager
Salon Sage
Trevor, WI
01.1998 - 03.2013
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Arts - Cosmetology
Haskana
Palatine, IL05-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Relationship building
- Project management
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved issues which led to positive results with communication.
- onboarding new employees
- hiring qualified staff
- leading through being an example of what is expected.
- Rewarding above what's expected
Certification
- Manger certificate , Great Clips - 1996-2023
Languages
English
Full Professional
Timeline
Manager
Great Clips
03.2023 - Current
Manager
Great Clips
01.2013 - 02.2023
Manager
Salon Sage
01.1998 - 03.2013
Associate of Arts - Cosmetology
Haskana