Becky Boddiger
Twentynine Palms,CA
Summary
Dynamic professional with over 25 years of experience delivering exceptional customer service in diverse environments, including healthcare and national parks. Proven ability to engage with a wide range of individuals, ensuring needs are met with empathy and efficiency. Strong problem-solving skills and a commitment to fostering positive experiences consistently contribute to high levels of customer satisfaction. Passionate about creating welcoming atmospheres that enhance the overall visitor experience.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Recreation Fee Technician
National Park Service
US
10.1993 - 10.2025
- Disseminated accurate information and provided professional customer service to visitors as a frontline representative.
- Researched and presented formal and informal talks to groups ranging from 1 to 50 people.
- Explained park regulations to visitors. Discussed oppositions to regulations in an informative but non-confrontational manner.
- Collected park fees consistently with few errors and provided appropriate passes.
- Prepared remittance reports, deposited money, and balanced funds accurately and with little supervision..
- Prepared schedules, travel arrangements, and time/attendance for myself and subordinates.
- Purchased, accounted for, and maintained necessary supplies.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Responded to environmental and health-related emergencies.
- Trained new staff on equipment use, safety protocols, and park regulations.
- Developed standard operating procedures for fee-collection strategies, improving overall service delivery and maximum fee collection.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced safety protocols, conducting regular inspections and safety drills for medical, safety, and vehicle equipment .
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
Registered Nurse
Multiple Healthcare Settings
01.2013 - 03.2022
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Updated patient charts using online software with data such as medications to keep records current and support accurate treatments.
- Taught patients how to improve lifestyle choices, reducing chance of symptom reoccurrence.
- Provided direct patient care, stabilized patients and determined next course of action.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Educated patients and families on health management and disease prevention strategies.
- Mentored junior nursing staff, fostering skills development and enhancing team performance.
- Conducted comprehensive assessments to identify patient needs and tailor interventions accordingly.
- Implemented infection control protocols, significantly reducing hospital-acquired infections across units.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Education
Bachelor of Science - Nursing
New Mexico State University
Las Cruces, NM05.2012
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
Champaign, IL05.1991
Skills
- Spreadsheet management
- Analytical research
- Customer Relations
- Documentation Management
- Policy understanding
- Troubleshooting skills
- Attention to detail
- Customer service
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Quality control
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Routine Inspections
- Performance improvement
- Document preparation
- Information tracking
- Customer rapport
- Staff education and training
- Project Support
- Problem-solving
- Critical thinking
- File and record maintenance
Certification
California Class C Driver License, valid through 01/29
Languages
Spanish
Limited Working
Interests
In my spare time I enjoy photography, exploring new places, and spending time with my rescue pup
Timeline
Registered Nurse
Multiple Healthcare Settings
01.2013 - 03.2022
Recreation Fee Technician
National Park Service
10.1993 - 10.2025
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
Bachelor of Science - Nursing
New Mexico State University