Tonya Seely
138 Moore Lane Marshallberg,North Carolina
Summary
Experienced Fee Clerk Technician with over 2 years of experience in the National Park Service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Reliable employee offering excellent communication skills and good judgment.
Overview
5
5
years of professional experience
Work History
Recreation Fee Technician
National Park Service At Cape Lookout
Harkers Island, NC
10.2020 - Current
- Serves as front line representative of park, interacting with high volume of visitors of varied and diverse backgrounds, while always maintaining professional demeanor, with little to no supervision.
- Distributes informative literature to park visitors, such as campground maps, fishing regulations, and off-road driving brochures.
- Provides current, accurate information to visitors concerning park area, with emphasis on potential safety hazards, park rules, and closures within park.
- Operates Ranger Station point of sale system, handling card sales of ice, fuel and parking to visitors
- Maintains log of ice and fuel inventory to ensure sufficient quantity for visitor demand
- Safely operates UTV to travel within campground and along beach
- Occasionally operates park boat to transport park employees to and from remote work locations.
- Weighs and measures fish to issue citations for North Carolina Saltwater Fishing Tournament.
- Educates new employees and park volunteers on various rules and regulations to improve visitor experience and safety.
- Trains new employees and park volunteers on Ranger Station operations
- Developed and maintains issuing, tracking, and mailing system for off road vehicle passes.
- Developed and maintains system for issuing, tracking, fee collection and mailing Long Term Parking Permits
- Completed (MOCC) Motor Boat Operator Certification Course
- Completed all RBMS/POS training perform opening, sales, and closing duties.
- Works daily with Recreation.gov monitoring camp operations, ORV sales, issuing refunds, and changes in camp reservations.
- Trained to document and issue Special Use Permits.
- Created new forms, learned new skills and applied them to daily tasks, improving efficiency, organization and productivity.
- Performs duties in accordance with applicable standards, policies and regulatory guidelines to ensure and promote efficient and safe working environment.
- Demonstrates respect, friendliness and willingness to assist co-workers whenever needed.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
- Answers Ranger Station phone and responds to calls and emails
Assistant Site Manager
Eastern National America's National Parks Store
Harkers Island, NC
02.2017 - 10.2020
- Trained , coached, and supervised new staff members
- Pitched ideas on how to improve performance and efficiency
- Helped to identify workflow issues and find solutions
- Consistently met and exceeded short and long term targets
- Proactively participated in meetings and helped create new practices
- Answered calls and responded to emails
- Processed range of documentation and entered information into databases
- Accurately handled large amounts of money and processed bank deposits
- Maintained accurate inventory counts for two locations
- Processed shipping and receiving among stores
- Tracked daily, monthly and yearly sales
Education
Associate of Arts - Cosmetology/Small Business
Carteret Community College
Morehead City, NCCertificate - Basic Law Enforcement
Carteret Community College
Morehead City, NCSkills
- RBMS/POS systems
- Recreationgov
- Microsoft Office
- MaintainX
- UTV operation
- Motorboat operation
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Recreation Fee Technician
National Park Service At Cape Lookout
10.2020 - Current
Assistant Site Manager
Eastern National America's National Parks Store
02.2017 - 10.2020
Associate of Arts - Cosmetology/Small Business
Carteret Community College
Certificate - Basic Law Enforcement
Carteret Community College
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