Becky Brunelle
Gautier,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in celluar mobility industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
09.2002 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Improved overall efficiency by anticipating needs and providing outstanding support.
Education
Associate of Science - Legal Administrative Assistance
Phillips Jr. College
Gulfport, MSSkills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Retention Strategies
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Understanding Customer Needs
- Call Documentation
- Strong Analytical and Problem-Solving Skills
- Active Listening
- Answering Customer Questions
- Call Transfers
- Mobility Devices
Timeline
Customer Service Representative
AT&T Mobility
09.2002 - 12.2021
Associate of Science - Legal Administrative Assistance
Phillips Jr. College
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