Becky Dunn
Yelm,WA
Summary
Available for Extensive Travel Driven to expand potential for innovation and growth personally and professionally, Currently seeking to be a prime asset for any establishment that can be partnered with. Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 19-year background maintaining customer satisfaction and contributing to company success. Proficient in Excel, Outlook, Word, and some CRM software.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
JL Darling LLC dba Rite in the rain
11.2018 - Current
- Management and mentorship of customer service team to promote career development
- Executing supervisory capacity with focus on efficiency and growth of gross margins
- Analysis of and creating custom printing pricing to meet gross margin targets
- Facilitation in end-to-end comprehensive process on design and sales of custom product for new customers in both large-scale and small-scale buys.
Custom Printing Sales Manager
JL Darling LLC dba Rite in the rain
06.2017 - 11.2018
- Collaboration with Sales Director in creation of custom pricing to meet gross margin targets
- Relationship management with vendors and roster of clients for reorders and order processing
- Prospecting to facilitate target growth in the sales division.
International Sales Manager
JL Darling LLC dba Rite in the rain
06.2013 - 06.2017
- Relationship management with international client roster while concurrently building new distribution internationally
- Exhibiting product at international and domestic tradeshows to promote product/brand identity
- Providing individual end to end service for customer experience.
Customer Service Representative
JL Darling LLC dba Rite in the rain
12.2006 - 06.2013
- Serving customers with product inquiries via phone or email, operating as primary resource for invoicing information internally/externally, and processing payments
- Domestic and international order entry with comprehensive work in creating international documentation for International Sales Manager.
Education
B.S. - Business Management -
Western Governors University
03.2020
High school graduate - undefined
Lakewood High School
06.2000
Skills
- Collaboration
- Customer service
- Team leadership
- Recruitment
- Communication
- One Call Resolution
- Continuous Improvement
- Customer Relations
- Account Management
- Schedule Coordination
- Staffing coordination
Websites
Accomplishments
- Built career with current company from entry level manufacturing to management in 13 years
- Acquired current managerial position while pursuing educational goal of bachelor’s degree
- Multiple formal recognitions by executive leadership for exemplification of company values
- Expanding reach of networking beyond borders to enhance both business objectives and personal cultural knowledge base
- Received Inaugural Silver’s Award for Excellence in 2019
- Coordinated and facilitated adjustment of work processes to provide consistent support of business objectives during the COVID-19 pandemic as an essential business while protecting health and wellbeing of employees per CDC protocols.
- Facilitated record margin growth in custom sales over last 3 years during pandemic
References
- Becky Wetzel Groves, Previous Sales Director/Supervisor, (253)882-9138, bgroves25@hotmail.com
- Stephanie Ripple, Sales associate/Colleague, (415)373-2541, Stephanie.Ripple@gmail.com
- Nicole Cambruzzi, Former employee, (217)820-5161, Nicoliosis33@gmail.com
- Cassey Regan, Director-US Retail/Colleague, (517)755-6416, Cregan711@gmail.com
- Carrie Creed, Former Employee, (253)213-5050, Carrieinparadise@gmail.com
Timeline
Customer Service Manager
JL Darling LLC dba Rite in the rain
11.2018 - Current
Custom Printing Sales Manager
JL Darling LLC dba Rite in the rain
06.2017 - 11.2018
International Sales Manager
JL Darling LLC dba Rite in the rain
06.2013 - 06.2017
Customer Service Representative
JL Darling LLC dba Rite in the rain
12.2006 - 06.2013
High school graduate - undefined
Lakewood High School
B.S. - Business Management -
Western Governors University
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