Becky Fincham
LURAY,VA
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering Number years of extensive leadership experience in Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Persistent Job Title experienced in supervising, training and motivating Number team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Certified in Area of certification. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
41
41
years of professional experience
Work History
Team Leader Manager
Advantage Solutions
08.2023 - 02.2024
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Implemented training programs to maximise team member development and potential.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Store Clerk
Yogi Bear Resort
03.2013 - 11.2016
- Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Performed cash, card and check transactions to complete customer purchases.
- Participated in regular staff meetings to discuss challenges, successes, and opportunities for improvement within the store environment.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Assisted customers by answering questions and fulfilling requests.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Used POS system to enter orders, process payments and issue receipts.
- Supported visual merchandising efforts by creating attractive displays that showcased products effectively and drove customer interest.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated POS systems to accurately process customer purchases.
Customer Service Manager
Home Depot
05.2008 - 12.2012
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Created and reviewed invoices to confirm accuracy.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Generated customer satisfaction surveys to analyze results into action plans.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Researched and corrected customer concerns to promote company loyalty.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Developed and offered unique discount options to drive interest in new product lines.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Managed senior-level personnel working in marketing and sales capacities.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Took ownership of customer issues and followed problems through to resolution.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed detailed plans based on broad guidance and direction.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
Customer Service Manager
Walmart
01.2000 - 06.2007
- Defined clear targets and objectives and communicated to other team members.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Created and reviewed invoices to confirm accuracy.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Generated customer satisfaction surveys to analyze results into action plans.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Researched and corrected customer concerns to promote company loyalty.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Developed and offered unique discount options to drive interest in new product lines.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Managed senior-level personnel working in marketing and sales capacities.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Took ownership of customer issues and followed problems through to resolution.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed detailed plans based on broad guidance and direction.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
Server Trainer
Chillis
04.2006 - 12.2007
- Trained and mentored Number new personnel hired to fulfill various roles.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Developed and implemented comprehensive training program for new servers.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided coaching and mentoring to employees.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Worked closely with bartenders on drink recommendations helping to increase beverage sales.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Server
Graves Mt Lodge
06.1983 - 12.1990
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma - All Required
Madison County High School
Madison VA06.1985
Skills
- Fiscal Management
- Preventive Maintenance
- Strategic Planning
- Onboarding and Orientation
- Staff Management
- Good Judgment
- Managing Operations and Efficiency
- Decision-Making
- Employee Scheduling
- Customer Service
- Hiring and Training
- Shift Scheduling
- Schedule Management
Timeline
Team Leader Manager
Advantage Solutions
08.2023 - 02.2024
Store Clerk
Yogi Bear Resort
03.2013 - 11.2016
Customer Service Manager
Home Depot
05.2008 - 12.2012
Server Trainer
Chillis
04.2006 - 12.2007
Customer Service Manager
Walmart
01.2000 - 06.2007
Server
Graves Mt Lodge
06.1983 - 12.1990
High School Diploma - All Required
Madison County High School