Becky Greybull
Billings,MT
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Call Center Representative
IMDG
Billings, Montana
11.2022 - 03.2025
- Documented customer interactions accurately.
- Answered incoming calls, delivering professional and knowledgeable service to enhance customer experience.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone.
- Answered, screened and processed high volume of calls daily.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Interacted with callers to confirm information and resolve concerns effectively.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs and recommending appropriate products and services.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Detention Officer
Yellowstone county detention facility
Billings, Montana
10.2019 - 07.2021
- Supervised inmate activities and maintained order within the facility.
- Managed inmate intake and release processes in accordance with facility protocols.
- Conducted regular inspections of cells and common areas for safety compliance.
- Enforced facility rules and regulations to promote a safe environment for inmates.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Documented daily incidents and maintained accurate records of inmate behavior.
- Maintained records of incident reports and daily logs to document inmate activity.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Responded to emergencies and coordinated with law enforcement for crisis management.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Provided support and assistance to fellow officers during emergency situations.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Escorted inmates from one area of the detention center to another safely and securely.
- Provided support during inmate transfers between facilities and court appearances.
- Collaborated with staff to develop strategies for conflict resolution among inmates.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Enforced disciplinary action when appropriate according to established guidelines.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Supervised inmates during recreational activities, providing guidance when needed.
- Fingerprinted and photographed incoming and released inmates.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
Education
Poplar High School
Poplar, MtSkills
- Call management
- Issue resolution
- Policy adherence
- Customer service
Certification
- Certificate from Montana Law Enforcement Academy
Timeline
Call Center Representative
IMDG
11.2022 - 03.2025
Detention Officer
Yellowstone county detention facility
10.2019 - 07.2021
Poplar High School