Summary
Overview
Work History
Education
Skills
Certification
Activities And Accomplishments
Timeline
Generic

Becky Klein

Fargo,North Dakota

Summary

Highly organized, efficient and communicative liaison with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Solutions Analyst – Team Liaison, Strategic Partnership

WEX/Discovery Benefits
09.2018 - Current
  • Increased client satisfaction by delivering customized solutions tailored to their specific business challenges.
  • Developed comprehensive documentation to facilitate seamless handoff of projects to clients and other teams.
  • Mentored junior analysts, providing guidance on best practices and industry trends, fostering professional growth within the team.
  • Optimized system performance through thorough analysis of client needs and requirements.

Senior Solutions Analyst Strategic Partnership

WEX/Discovery Benefits
03.2015 - 09.2018
  • Oversee client accounts involving COBRA and Spending and Savings Accounts
  • Establish and maintain proactive and professional relationships with clients and partners to build customer loyalty
  • Ability to use high level of research and troubleshooting skills to resolve consumer and client escalations
  • Enhanced efficiency by streamlining processes and implementing automation tools in solution development.

Sales and Operations Manager

Cash Wise Video - Coborn’s Inc.
12.1996 - 10.2014
  • Responsible for overall sales and operations
  • Establish and maintains strong working relationships with key vendors to maximize cost control.
  • Onboarded over 200 associates
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Led a team, producing revenue based outcomes over 16 years
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Arts in Anthropology -

Minnesota State University – Moorhead, MN
05.2002

Skills

  • Enterprise Architecture
  • Data Modeling
  • Requirements Gathering
  • Business Intelligence
  • Performance Optimization

Certification

Employers Council on Flexible Compensation (ECFC) COBRA Administration Specialist – December 2020

Activities And Accomplishments

  • Discovery Benefits/WEX Leadership Program
  • Inaugural Member - Service Culture Ambassador Committee
  • Volunteer - Great Plains Food Bank

Timeline

Senior Solutions Analyst – Team Liaison, Strategic Partnership

WEX/Discovery Benefits
09.2018 - Current

Senior Solutions Analyst Strategic Partnership

WEX/Discovery Benefits
03.2015 - 09.2018

Sales and Operations Manager

Cash Wise Video - Coborn’s Inc.
12.1996 - 10.2014

Bachelor of Arts in Anthropology -

Minnesota State University – Moorhead, MN

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Becky Klein