Becky Lee
West Haven,UT
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Advocate III
Myriad Genetic Laboratories
Roy , UT
2021.05 - Current
- Requested supplementary information from healthcare providers and patients through outbound calls and faxes, following insurances' regulations, company policies, and HIPAA guidelines.
- Fostered excellent rapport amongst clinical staff, patients, teammates, managers, and sales representatives
- Achieved double the projected benchmarks for phone and case metrics
- Volunteered for experimentation team, resulting in a 3-minute reduction in hold time for patients/providers on the phone and another team to enhance cost estimate usability
- Achieved optimal efficiency in the Oncology department by mentoring new staff members, conducting regular case audits, and communicating daily workload notifications on behalf of my supervisor for meeting departmental targets.
- Dedicated to taking on extra responsibilities and assisting with inquiries, showcasing a strong commitment to helping others.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Demonstrated ability to manage and resolve challenging interactions with upset patients or providers when supervisors are unavailable
GS 04-06 Clerical Team Backup Lead-Tax Examiner
IRS
Ogden , UT
2020.02 - 2021.05
- Proficiently utilized the IRS IDRS program and search codes to optimize performance.
- Utilized metric data to identify and implement process improvements.
- Investigated and resolved variances between actual and anticipated performance within multiple organizational units.
- Crafted a detailed manual with adaptable edits that provided clear guidance on processes to a team of over 40 employees, enhancing efficiency in training and ensuring seamless operations.
Certified Nursing Assistant/Home Health Aide
Legacy House of Park Lane
Kaysville , UT
2019.11 - 2019.12
- Managed and monitored care for 30 patients daily.
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Effectively prioritized call lights, ensuring timely response and meeting patient needs. Capably managed emergency situations caused by sudden illnesses or injuries.
- Provided emotional support to family members regarding end-of-life decisions.
Lead Teller/Teller
Goldenwest Credit Union
Ogden , UT
2018.09 - 2019.12
- Engaged with 70+ members daily, ensuring their satisfaction and prompt transaction processing for a positive first impression
- Personally discovered over 400 unclaimed customer documents; Organized a call tracking system using Excel; Ensured 100% record retrieval within 3 weeks
- Mentored and trained 5 individuals, which included 2 newly hired staff members, shortly after being employed. Conducted extensive audits on teller transactions for accurate processing.
- Responsibly managed confidential vault door, branch office keys, and access codes
- Maintained current knowledge of bank products and services for customer convenience.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
Education
High school or equivalent in General Studies -
WEBER HIGH SCHOOL
05.2017
Certification in Nursing Assistant -
Davis Applied Technology College
05.2024
Certificate - Phlebotomy
Davis Technical College
2020-08
Some College (No Degree) - Medical Assisting
Weber State University
Skills
- Microsoft Office
- Phone Etiquette
- Computer savvy
- Organization
- Conflict Mediation
- Verbal and written communication
- Proactive Problem Solving
- Caseload Management
- Administrative Assistance
- Relationship Building
- Dementia and Hospice Care
- Cash Handling
- Data Entry
- Food Preparation
Certification
- Certified Nursing Assistant (CNA)
- Drivers License
- Phlebotomy
- CPR Certification
- Food Handler Certification
Affiliations
I love to sing and play piano. I've performed in multiple choirs, musicals, acting guilds, and bands. I keep myself busy outside of work building knowledge in cake decorating and culinary arts to pursue a catering side-gig. Hand lettering, graphic design, any kind of crafts, and tattooing and are some other great interests and talents I have.
Accomplishments
- Two promotions within 3 years of working at Myriad.
- Multiple recognitions for high metrics, reliability, flexibility, training and organization skills.
- Member of the National Society of High School Scholars.
References
References available upon request.
Timeline
Patient Advocate III
Myriad Genetic Laboratories
2021.05 - Current
GS 04-06 Clerical Team Backup Lead-Tax Examiner
IRS
2020.02 - 2021.05
Certified Nursing Assistant/Home Health Aide
Legacy House of Park Lane
2019.11 - 2019.12
Lead Teller/Teller
Goldenwest Credit Union
2018.09 - 2019.12
High school or equivalent in General Studies -
WEBER HIGH SCHOOL
Certification in Nursing Assistant -
Davis Applied Technology College
Certificate - Phlebotomy
Davis Technical College
Some College (No Degree) - Medical Assisting
Weber State University
- Certified Nursing Assistant (CNA)
- Drivers License
- Phlebotomy
- CPR Certification
- Food Handler Certification
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