Becky Martin
Mentor,OH
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
13
13
years of professional experience
Work History
HR Administrator
W.S. Tyler
Mentor , OH
2023.09 - Current
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Analyzed data from employee surveys to identify areas of improvement within the organization.
- Organized training sessions for staff members to improve their skillsets.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Prepared payroll information based on approved timesheets each week.
- Reviewed resumes and applications submitted by prospective employees.
Shipping Coordinator
W.S. Tyler
Mentor , OH
2022.09 - 2023.09
- Coordinated the movement of goods between suppliers, customers, and warehouses.
- Handled all international shipments including documents and working with custom brokers.
- Ensured accurate packing lists were included with all outbound shipments as required by customers' specifications.
- Investigated complaints concerning late or damaged shipments promptly.
- Served as a liaison between logistics personnel, sales staff, and customers throughout the supply chain process.
- Managed shipping documents to ensure accuracy and compliance with applicable regulations.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
- Packed, sealed or affixed postage to prepare materials for shipping.
Customer Service Representative
W.S. Tyler
Mentor , OH
2011.05 - 2022.09
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Processing purchase orders, returns, packing lists and other data entry documents.
Education
High School Diploma -
Geneva High School
Geneva, OH1997-06
Skills
- Onboarding and Orientation
- Payroll Processing
- Human Resources Support
- Teamwork and Collaboration
- Interpersonal Communication
Affiliations
- Volunteer for the Cleveland APL and Lake County Humane Society
- Volunteer for Habitat for Humanity
Timeline
HR Administrator
W.S. Tyler
2023.09 - Current
Shipping Coordinator
W.S. Tyler
2022.09 - 2023.09
Customer Service Representative
W.S. Tyler
2011.05 - 2022.09
High School Diploma -
Geneva High School
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