Becky McUmber
Bath
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
Work History
Administrative Assistant III
Hillside
Bath
09.2005 - Current
- Coordinated support for high-level meetings and managed follow-up action plans to enhance team effectiveness.
- Managed administrative functions to streamline operations and support overall office efficiency.
- Provide support to Residential Director, Clinical Manager and other Campus Leadership
- Provides support and resources to department hiring managers to ensure the hiring process is completed. Coordinator for new employee trainings, and travel arrangements
- Proactively supports team culture via department meetings, team or individual recognition, organizing special team events. Actively engages with the Management team to ensure alignment of priorities and keep lines of communication open
- Maintained agency credit cards, approved expenditures, and ensured timely submission of paperwork and receipts for financial accuracy.
- Maintains youth cash allowance accounts. Created process for youth to request to withdraw allowance money and account spread sheet used throughout other Hillside locations.
- Notary Public, Qualified in Steuben County NY commission expires 5/1/2026
Program Support Coordinator
Hillside Family of Agencies
07.2014 - 06.2015
- Provide Weekly/Monthly Supervision to 5 Program Support Specialists (PSS).
- Review and Approve Time Sheets and Agency Mileage for PSS.
- Arranged coverage for PSS who were out or required assistance in performing job functions.
- Facilitated monthly team meetings with PSS to enhance communication and support program objectives.
- Conducted HIPAA environmental audits across Hillside offices in New York State, ensuring compliance with HIPAA guidelines and agency policies.
- Perform HITECH Investigations pertaining to reports of potential breach of client protected Health Information. Investigation involves, interviewing witnesses, investigation office/campus where potential beach occurred. Writing a report of the investigation, presenting to a committee to make a determination.
- Assist with the development of an Electronic Medical Record. Work with Hillside Teams, located throughout New York State, to gather data used by Local teams, to assist with the Electronic Medical Record configuration.
- Conduct Interviews of most qualified candidates in accordance with all Agency Policies and Procedures.
- Facilitate Quarterly Case Record Review for COA (Council on Accreditation).
- Handled client and family requests for information while following agency policies and HIPAA guidelines.
- Coordinated communication efforts between office staff and agency to enhance collaboration.
Program Support Specialist/Contract Coordinator Assistant
Hillside Children’s Center
09.2005 - 07.2014
- Prepare and Maintain client records relating to confidential health information according to Agency policies and HIPAA regulations.
- Entered and tracked large quantities of diverse data in Electronic Medical Record to ensure accurate client documentation.
- Weekly/Monthly EMedNY/EPaces verification of benefits related to Medicaid service delivery.
- Facilitated Quarterly Case Record Reviews for COA (Council on Accreditation) to support compliance and quality improvement.
- Safeguard client information according to HIPAA regulations.
- Processed client and family requests for information while adhering to Agency policies and HIPAA.
- Enter referrals, admissions, client changes and discharges into Electronic Medical Record.
- Responsible for receiving and processing legal subpoenas for 8 Hillside offices in New York.
Contract Coordinator Assistant
Hillside Family of Agencies
Bath
09.2006 - 06.2014
- Created a process for reviewing and approving all Letters of Authorization for programs within HFA.
- Coordinated contracts and agreements to support agency operations and compliance.
- Created a system for assigning authorization numbers for Customized Services and billing.
- Developed system to track renewal Letters of Authorization, improving oversight and compliance.
- Structured Letters of Authorization to improve tracking and retrieval.
- Track signature process once Program sends letter to Funder for approval.
- Coordinated contracts and agreements, enhancing support for agency operations and ensuring compliance.
- Managed vendor relationships, facilitating timely service delivery and maintaining quality standards.
- Keep an ongoing relationship with billing staff in Financial Services.
Education
Skills
- Compliance auditing
- HIPAA regulations
- Records maintenance
- Document management
- Documentation and reporting
- Data entry
- Meeting coordination
- Meeting logistics
- Scheduling
- Calendar management
- Staff onboarding
- Project support
- Process optimization
- Time management
- Deadline oriented
- Team collaboration
- Problem solving
- Effective communication
- Professional communication
- Verbal communication
- Detail orientation
- Recordkeeping
- Internet research
- Memo preparation
- Administrative improvement
- Talent acquisition
- Sensitive material handling
- Reading comprehension
- Sensitive material handling
Timeline
Program Support Coordinator
Hillside Family of Agencies
07.2014 - 06.2015
Contract Coordinator Assistant
Hillside Family of Agencies
09.2006 - 06.2014
Administrative Assistant III
Hillside
09.2005 - Current
Program Support Specialist/Contract Coordinator Assistant
Hillside Children’s Center
09.2005 - 07.2014