Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Becky Murphy

Becky Murphy

Columbia,PA

Summary

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Overview

25
25
years of professional experience
6
6
years of post-secondary education

Work History

Associate Director of Human Resources

AT&T
07.2021 - 03.2025
  • Led team of 22 HR investigators conducting Ethical and or Code of Conduct violations including time/benefit fraud, state law and labor totaling over 4100 yearly and, supervising daily performance as well as training and improvement plans.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Assisted senior leadership in managing all aspects of investigations, performance and discipline.
  • Represented human resource at personnel-related hearings, investigations and meetings and provided information to assist legal defense for EEOC, employment claims and lawsuits.
  • Supported Associate Vice President of HR and administration by performing research and providing input on policies and procedures.
  • Supported Associate Vice President of HR and administration by performing research and providing input on policies and procedures.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in investigative tools and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Human Resource Performance Manager

AT&T Mobility
12.2010 - 07.2021
  • Leveraged analytical and sales tools to provide a through and complete Ethical and or Code of Conduct investigations totaling over 300 yearly.
  • Transformed existing processes and process efficiency.
  • Worked with technical resources to conduct root cause analysis and prevent future issues.
  • Led teams to drive results and meet production, quality and safety goals.
  • Prepared management and upper leadership with information to participate in over 200 labor grievances and 75 unemployment hearings yearly.
  • Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Evaluated current processes to develop improvement plans.
  • Recommended sales operational improvements based on tracking and analysis of investigative and performance discipline data.

Education

Master of Science - Management & Leadership

Western Governors University
Salt Lake City, Utah
09.2018 - 08.2019

MBA - Business Management

Western Governors University
Salt Lake City, UT
01.2017 - 08.2018

Bachelor of Science - Business Managment

Saint Joseph's University
Philadelphia, PA
09.1989 - 05.1993

Skills

  • Financial management
  • Time Management
  • Relationship strategy development
  • Project management
  • Coaching and mentoring
  • Process improvement
  • Human resources management
  • Relationship building
  • Team collaboration and leadership
  • Critical thinking
  • Operations management
  • Team guidance
  • Labor relations

Certification

  • ServSafe Food Protection Manager Certification 2024-2029

Accomplishments

Completed Work Place Investigative Interviewing Techniques through W-Z 2024.

Timeline

Associate Director of Human Resources

AT&T
07.2021 - 03.2025

Master of Science - Management & Leadership

Western Governors University
09.2018 - 08.2019

MBA - Business Management

Western Governors University
01.2017 - 08.2018

Human Resource Performance Manager

AT&T Mobility
12.2010 - 07.2021

Bachelor of Science - Business Managment

Saint Joseph's University
09.1989 - 05.1993

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