Jason Poppe

Associate Director for global telecommunications company. Support all U.S. and international employees. Oversee multiple benefits and global policy departments including voluntary benefits, fringe benefits, company official use (device and computers), motor vehicles policy, non-payroll worker policy, & service recognition with 5 direct reports and 1 indirect reports. ♦ Designed and implemented process changes within the organization, focusing on communications, policy and procedure development and implementation, employee relations, employee satisfaction and employee recruitment. ♦ Redesigned Employee Benefits by selecting a benefits broker that met the requirements and needs of the organizational goals, resulting in an increase in benefit offerings while reducing overall costs. Implemented an online benefits enrollment system. ♦ Pro-actively prevented litigation cases through development of consistent use of positive human resource policy, procedures and best practices. Trained and coached managers on the importance of communications and documentation. ♦ Partnered with talent acquisition to refine a more thorough yet streamlined recruitment process resulting in better hires, less turnover, financial savings and less time to fill openings. ♦ Implemented a new review process for non-cash compensation to maximize employee value, minimize employee taxation and minimize company liability, bringing consistency to salary and wage practices along more achievable recruitment and retention efforts.

Created a new interactive dashboard to view employee and retiree utilization of benefits at the individual level. ◆ Refined and created new SQL queries to mine data from both product and HR tables ◆Utilized MS Office, R, Tableau and Alteryx to scrub and refine data necessary for dashboard. ◆ Created internal auditing that to the identification ineligible former employees still on various benefit plans. ◆ Created new workflows to properly identify and remove ineligible former employees from benefits resulting in a cost reduction of over $20 mil. ◆ Designed and implemented a new employee discount platform that connected business planning and organizational targets to employee product utilization. ◆ Completed a full Employee Exit Package and Process redesign, resulting in a more efficient and accurate exit process for the company and a more efficient transition process for the exiting employee, leading to reducing overall costs. ◆ Proactively prevented external auditing by shoring up our internal practices. ◆ Ensured compliance with all state and federal laws ◆ Selected and implemented a new payroll and HRIS package resulting in better reporting and more effective and efficient data processing.

Managed all Call Center functions and 30 direct reports (Operational, HR & Administrative) for 4 locations with over 700 employees Providing 24 hour call center support. ◆ Consistently met and exceeded all KPI's. ◆ Designed and implemented organization-wide communication strategies and was an active member in facilitating leadership training and management to achieve progress towards strategic objectives. ◆ Successfully addressed high volumes of employee relation issues including low employee engagement and morale, poor productivity and high turnover through areas of development of training, focus group sessions, employee survey tools, leadership development plans and individual coaching. ◆ Designed and implemented a comprehensive Salary and Wage Administration Program to address inconsistent pay practices, recruitment and retention barriers. ◆ Created and implemented Employee and Safety Manuals and HR Policies and Procedures. ◆ Reduced workers' compensation costs by over $50,000 annually by creating and leading an active Safety Program and Committee, Safety Training, Implementation of a Return-To-Work Program and by close claim management practices. ◆ Developed and implemented comprehensive recruitment sourcing strategy to increases applicant pool and future planning.

• Certified to instruct: Strategic Management, Labor Relations, Finance, Human Resources & Business Policy (Capstone)
• Served as a mentor for junior instructors, provided guidance for preparation, instruction, grading and system navigation