Becky Otis
Mart,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Intelogics
07.2024 - Current
- Take customer calls and provide accurate, satisfactory answers to their needs and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Optician
Hewitt Vision
05.2023 - 10.2023
- Maintained accurate records of all transactions in computer system.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Insurance Verification Specialist
Meduit
12.2022 - 05.2023
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Optician
UTMB Ophthalmology
09.2017 - 11.2022
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Demonstrated how to insert, remove, and care for contact lenses.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
Optician
Texas State Optical
06.2015 - 09.2017
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Optician
Eyeland View Eye Care
09.2008 - 06.2015
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Education
Associate of Science - Medical Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2014
Skills
- Customer Service
- Insurance Verification
- Transaction Processing
- Retail Sales
- Optical Needs Assessment
- Attention to Detail
- Billing Processing
- MS Office
- Administrative Functions
- Managing Inventory
Timeline
Customer Service Representative
Intelogics
07.2024 - Current
Optician
Hewitt Vision
05.2023 - 10.2023
Insurance Verification Specialist
Meduit
12.2022 - 05.2023
Optician
UTMB Ophthalmology
09.2017 - 11.2022
Optician
Texas State Optical
06.2015 - 09.2017
Optician
Eyeland View Eye Care
09.2008 - 06.2015
Associate of Science - Medical Coding
Ultimate Medical Academy - Clearwater
Similar Profiles
Cynthia RiveraCynthia Rivera
FCF Collections at Intelogics/Mecedes Benz Financial ServicesFCF Collections at Intelogics/Mecedes Benz Financial Services
Emily WittEmily Witt
Family Practice Nurse Practitioner at Rucker Clinic Limestone Medical CenterFamily Practice Nurse Practitioner at Rucker Clinic Limestone Medical Center
Craig BartonCraig Barton
Owner/Operator at Four Corners Farm ServicesOwner/Operator at Four Corners Farm Services