Hi, I’m
BECKY RAMIREZ
East Weymouth,MA
Summary
Results-driven professional with over 10 years of experience in customer service and retail management, now transitioning into the IT sector. Recently certified in CompTIA A+, Network+, and Security + demonstrating expertise in network troubleshooting, system diagnostics, and security protocols. Proven track record of quickly mastering new technologies while delivering outstanding customer support. Aiming to apply strong technical skills and a passion for technology in a technical support or network role.
Certification
- CompTIA A+ (2024)
- CompTIA Network + (2024)
- CompTIA Security + (2025)
- CompTIA IT Operations Specialist - CIOS (2024)
- CompTIA Secure Infrastructure Specialist – CSIS (2025)
Overview
11
years of professional experience
3
Certificate
2
Designation
Education
Compass Technical TrainingQuincy
from CompTIA Certification
01-2025
ITT Technical InstituteNorwood, MA
Associate of Science from Information and Communication Technology
06-2015
Work History
Compass Technical TrainingQuincy, MA
Operations Specialist
05.2024 - Current
Job overview
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Provided training sessions for end users on how to use various software programs.
Coastal Heritage BankWeymouth, MA
Senior Banking Specialist
04.2024 - Current
Job overview
- Provided frontline technical support for banking systems like Fiserv and COCC, troubleshooting system issues and ensuring minimal downtime
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior
- Collaborated with internal IT teams to resolve software and hardware issues affecting daily banking operations
South Shore BankStoughton, MA
Senior Personal Banker
04.2022 - 10.2023
United States Postal Service, USPSDorchester, MA
Letter Carrier
06.2019 - 02.2022
Job overview
- Utilizing PostalPro, IMB (intelligent mail-barcode) and POSTNET to deliver mail on schedule to residences and businesses
- Sorting machine interface (Transorma 5/300)
- Interpreting OCR (optical character recognition) data
CVS PharmacyDorchester, MA
Assistant Manager
01.2016 - 06.2019
Job overview
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Analyzed sales data to identify trends and adjust strategies accordingly.
CVS PharmacyQuincy, MA
Pharmacy Technician
10.2013 - 12.2018
Job overview
- Data entry for patient profiles, billing information & RX orders into the pharmacy software system
- Transmitted claims to insurance companies for payment & reconciled EOBs
- Leveraged database to confirm validity of prescriptions, patient data & drug side effects.
- Received & verified daily incoming drug inventories, reported discrepancies, & logged items into inventory system.
Skills
Technical Skills:
- Troubleshooting
- Technical Support
- Cloud Computing
- Windows/Linux/Mac Support
- Infrastructure as Code (IaC)
- Virtualization
- Network Management
- Hardware Configuration
- System Backup and Recovery
- Mobile Device Management
- Remote Desktop Assistance
Customer Service & Management:
- Customer Relationship Management (CRM)
- Critical Thinking & Problem Solving
- Communication (Written & Verbal)
- Policy Compliance
Timeline
Operations Specialist
Compass Technical Training
05.2024 - Current
Senior Banking Specialist
Coastal Heritage Bank
04.2024 - Current
Senior Personal Banker
South Shore Bank
04.2022 - 10.2023
Letter Carrier
United States Postal Service, USPS
06.2019 - 02.2022
Assistant Manager
CVS Pharmacy
01.2016 - 06.2019
Pharmacy Technician
CVS Pharmacy
10.2013 - 12.2018
Compass Technical Training
from CompTIA Certification
ITT Technical Institute
Associate of Science from Information and Communication Technology
References
References available upon request.
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