Becky Ross
Wetumpka,AL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Sitel, where I excelled in complaint resolution and bilingual communication. Achieved significant improvements in client retention and process efficiency, leveraging my sales expertise and multi-line phone talent to exceed customer and company expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sitel
San Antonio, TX
07.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conduent
San Antonio, TX
10.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Video Teller
Pioneer Federal Credit Union
Mountain Home, ID
07.2019 - 11.2020
- Maintained high levels of client satisfaction by providing prompt resolution of issues related to financial transactions or account discrepancies.
- Managed high volumes of transactions, maintaining accuracy and attention to detail.
- Increased efficiency by identifying process improvements and suggesting changes that were implemented across the team.
- Assisted customers with account maintenance, resulting in increased client retention.
Education
Baker High School
Baker City, OR06.2012
Skills
Bilingual
Complaint resolution
Order fulfillment
Sales expertise
Multi-line phone talent
Timeline
Customer Service Representative
Sitel
07.2022 - 06.2023
Customer Service Representative
Conduent
10.2021 - 05.2022
Video Teller
Pioneer Federal Credit Union
07.2019 - 11.2020
Baker High School