Becky Schrader
Lombard,IL
Summary
A resourceful decision maker with an adaptable and personable approach to leadership. Consistently exceeds targets, earning the respect of clients and peers. Applies exceptional interpersonal skills to provide clear and precise communication. A reliable producer who employs a strong work ethic to achieve results and enhance the organization.
Overview
18
18
years of professional experience
Work History
Director of Operations and Human Resources
Knollcrest Funeral Homes
Lombard and Villa Park, IL
11.2020 - Current
- Responsible for workflow, organization and processes for two different funeral home locations
- Responsible for recruiting and onboarding new staff, as well as any exits
- Encourage and promote collaborative team environment in a traditionally somber environment
- Manage an ever changing schedule of staff and funeral events at both funeral home locations
- Manage the executive team responsible for creating and discussing any necessary changes or predicaments
- Flexible and able to constantly reprioritize what needs to be done
- Take high level executive goals and distill it to a doable achievable and comprehensive process for staff
- Manage and execute payroll through ADP
- Manage time clock and PTO for all staff
- Able to listen and respond to emotional clients and staff giving them necessary support and guidance while remaining objective, calm and compassionate
Office Manager
Knollcrest Funeral Homes
Lombard, IL
08.2011 - Current
- Receive calls and direct them as necessary
- Monitor and respond to all emails and faxes
- Create and publish documents needed for funeral services and wakes
- Manage inventory of all office and wake service items
- Give customer service that involves compassion in grief, sensitivity to volatile needs and gentle words while still receiving necessary information/items for preparation of funeral
- Import all data for death certificates and ensure that information is current and communicated to all necessary parties, some including funeral directors, doctors, coroner and health department
- Compose death notices for newspaper obituaries
- Notify social security of deceased persons
- Manage all projects within and outside of office as it pertains to
Office Manager/ Purchasing Manager/ Receptionist
Black Line Consulting
Naperville, IL
06.2010 - 08.2011
- Answered all phones and managed customer’s requests
- Directed customer’s needs to engineers who could help them
- Set up and prepared for all employee meetings
- Created customer quotes
- Managed purchasing and all processes for technical equipment
- Restructured office files and systems to manage more efficiently
Sales Assistant
Big Bolt
Bloomingdale, IL
09.2009 - 06.2010
- Created Sales Orders and their work order steps.
- Managed email account and respond accordingly.
- Set up necessary shipping arrangements for inbound receipts and outbound orders.
- Followed up with customers ensuring price and lead time they received is competitive.
- Acted as liaison between sales office, manufacturing floor and shipping department.
- Purchased steel and any other materials/services necessary for orders.
- Managed outsourced orders
Administrative Assistant
Knollcrest Funeral Home
Lombard, IL
12.2008 - 09.2009
- Assisted office staff in all of the following areas:
- Received calls and directed them as necessary
- Monitored and responded to emails and faxes
- Created and publish documents needed for funeral services and wakes
- Managed inventory of all office and wake staff items
- Customer service that involves compassion in grief, sensitivity to volatile needs and gentle words while still receiving necessary information/items for preparation of funeral
- Imported all data for death certificates and ensure that information is current and communicated to all necessary parties, some including funeral directors, doctors, coroner and health department
- Drafted newspaper articles for death notices
Senior Executive Administrative Assistant
Builders Bank
Chicago, IL
12.2008 - 01.2009
- Drafted loan committee packages
- Prepared and tracked numerous reports including but not limited to Daily Past Due Notes, Appraisal Tracking on Post Close Loans, Condo Market Overview, Building Permit Data, Data Quick, & Pipeline Reports
- Drafted Payoff letters, Borrower correspondence, Internal Memorandums & Request letters
- Prepared Expense Reports, Loan procedure revisions, & Modifications to closed loans
- Demonstrated project management, managing to quality and deadline
- Ensured that minimum quotas are met and performance is at its best
- Assisted the SVP’s of Portfolio Management and Underwriting
- Organized loan documents
Administrative Assistant
Fountain of Life Church
Lombard, IL
08.2007 - 11.2008
- Received phone calls and directed them as necessary
- Monitored and responded to numerous emails and faxes
- Created and published weekly newsletter and bulletin
- Maintained and organized office
- Redesigned office structure while there in June
- Created and published all documents, brochures and flyers needed for church community
- Managed building and pastor schedule
- Edited and published phone directory
- Ordered necessary office and church materials
Education
Bachelor of Science - Elementary Education
Northern Illinois University
05.2006
Associate in Arts - undefined
College of DuPage
12.2003
Skills
- Ability to multi-task and prioritize projects with good judgment and common sense
- Strong and demonstrable computers skills Proficient in Microsoft Office and any inter office equipment
- Creative, smart and positive attitude
- Flexibility – do what is takes to get the job done
- Proven ability to exercise high degree of discretion and confidentiality
- Calendar management, travel coordination, expense reports
- Ability to work independently and assume ownership and accountability for results
- Highly organized, ability to manage multiple priorities concurrently and work under tight deadlines
- Team leadership
- Exceptional verbal communication skills
- Multiple teaching skills that have helped me progress in communication, computer knowledge and overall organization
- Understand and speak polite amount of Spanish
- Operational efficiency and oversight
- Strategic planning and execution
Languages
Spanish
Limited Working
Timeline
Director of Operations and Human Resources
Knollcrest Funeral Homes
11.2020 - Current
Office Manager
Knollcrest Funeral Homes
08.2011 - Current
Office Manager/ Purchasing Manager/ Receptionist
Black Line Consulting
06.2010 - 08.2011
Sales Assistant
Big Bolt
09.2009 - 06.2010
Senior Executive Administrative Assistant
Builders Bank
12.2008 - 01.2009
Administrative Assistant
Knollcrest Funeral Home
12.2008 - 09.2009
Administrative Assistant
Fountain of Life Church
08.2007 - 11.2008
Associate in Arts - undefined
College of DuPage
Bachelor of Science - Elementary Education
Northern Illinois University