Becky Smith
Orange,TX
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 31 years of employment managing telephone switchboards in Hospital settings. Known for commitment to efficiency and accuracy.
Overview
31
31
years of professional experience
Work History
PBX Operator
Christus St. Elizabeth Hospital
Beaumont, TX
03.2008 - Current
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept records of calls placed.
- Trained and mentored new PBX operations employees.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
- Maintained accurate records of calls placed and received.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Assisted management in identifying areas for improvement within telecommunications infrastructure based on daily observations.
Education
No Degree - General Secretary/ Pre-Nursing
Lamar- Orange
Orange, TXSkills
- Operating switchboards
- Recordkeeping
- Computer Skills
- Interdepartmental Coordination
- Proficient in Excel
- Paging Systems
- Clerical Support
- Telecommunications
Timeline
PBX Operator
Christus St. Elizabeth Hospital
03.2008 - Current
No Degree - General Secretary/ Pre-Nursing
Lamar- Orange