Becky Stewart
Chesaning
Summary
Dedicated Customer Service Representative with a strong track record in client relations. Skilled in building rapport and fostering partnerships to enhance customer satisfaction and drive company success. Results-oriented with a focus on cultivating relationships and supporting business growth.
Overview
41
41
years of professional experience
Work History
Supervisor/ Manager
Union Court Assisted Living
Chesaning
08.2018 - Current
- Led daily operations of assisted living facility to ensure quality resident care.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Coordinated resident activities and programs to enhance engagement and well-being.
- Oversaw compliance with health regulations and safety standards within the facility.
- Trained and mentored new staff on operational procedures and best practices.
- Facilitated communication between residents, families, and healthcare providers effectively.
- Implemented policies to improve service delivery and enhance resident satisfaction.
- Collaborated with management team to develop strategic plans for facility growth.
- Resolved conflicts between staff members in a professional manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified opportunities for process improvements within the organization.
- Organized daily operations, including scheduling staff shifts, managing inventory, and overseeing customer service issues.
- Developed, managed, and monitored multiple teams and client expectations.
- Recruited, trained, and evaluated new employees.
- Advised staff on best practices for their roles.
- Developed and implemented strategies to increase customer satisfaction and employee engagement.
- Established protocols for handling customer complaints in an efficient manner.
- Collaborated with other departments across the organization for successful project completion.
- Ensured compliance with all safety standards and regulations in the workplace.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
LPN/CNA
Chesaning Nursing Home
Chesaning
05.1990 - 04.2011
- Provided direct patient care, including bathing, feeding, and dressing residents.
- Supported nursing staff in medication administration and monitored vital signs to ensure patient safety.
- Maintained and updated patient records in the electronic health record system to ensure accurate health information.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care plans.
- Educated residents and families on health management and daily living activities.
- Conducted regular safety checks to maintain a clean and safe environment for residents.
- Trained new staff on proper caregiving techniques and facility protocols.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Maintained a safe environment by following infection control policies and procedures.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Conducted regular rounds to assess the status of assigned patients.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Collected and documented vital signs to track current patient conditions.
- Adhered to facility policies and procedures while providing quality nursing care.
- Managed emergency situations promptly according to established protocols.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Provided emotional support to patients facing illness or injury, enhancing their comfort and well-being.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Assessed patient complaints accurately and provided appropriate interventions.
- Used sterile techniques to prepare patients for procedures.
- Collaborated with physicians to develop individualized care plans for each patient.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
- Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
- Assisted in the development and implementation of nursing policies and procedures.
- Participated in quality improvement initiatives to enhance patient care outcomes.
- Administered medications and therapies in accordance with physicians orders.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Delivered high-quality direct and indirect nursing care to patients.
- Answered patients' calls to determine how to assist.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Provided pre- and post-operative nursing care.
- Performed triage to maximum team productivity and effectiveness.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Communicated effectively with residents, families, and healthcare team members.
- Documented resident care accurately in electronic health records system.
- Participated in team meetings to discuss resident care plans collaboratively.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Administered medications under supervision of a licensed nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Collected specimens from patients for laboratory testing purposes.
CNA/LPN training/Certification
Neuenburg Military Base Hospital Germany
Neuenburg Germany
05.1985 - 04.1987
- Assisted nursing staff with patient care and daily activities at military hospital.
- Monitored vital signs and reported changes to medical personnel promptly.
- Maintained cleanliness and organization of patient rooms and common areas to promote a safe and welcoming environment.
- Documented patient information accurately in electronic health records system.
- Collaborated with team members to ensure quality care for all patients.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output to ensure patient nutritional needs were met.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Participated in educational programs designed to improve knowledge of health care practices.
- Administered medications under supervision of a licensed nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on a frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to medical staff.
- Maintained accurate patient records in compliance with healthcare regulations.
- Provided emotional support to patients, fostering a compassionate environment.
- Ensured cleanliness and safety of patient areas through regular inspections.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Maintained a safe environment by following infection control policies and procedures.
- Conducted regular rounds to assess the status of assigned patients.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Adhered to facility policies and procedures while providing quality nursing care.
- Managed emergency situations promptly according to established protocols.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Provided emotional support to patients navigating illness or injury, fostering a compassionate and supportive atmosphere.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Assessed patient complaints accurately and provided appropriate interventions.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
- Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
- Administered medications and therapies in accordance with physicians orders.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Answered patients' calls to determine how to assist.
Education
Bridgeport High School
Bridgeport , MISkills
- Staff supervision
- Customer relationship management
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Employee training
- Operational leadership
- Staff development
- Cross-functional communication
- Documentation and reporting
- Team coordination
- Team leadership
- Cross-team collaboration
- Problem troubleshooting
- Self motivation
- Scheduling coordination
- Customer service excellence
- Positive attitude
- Multitasking capacity
Timeline
Supervisor/ Manager
Union Court Assisted Living
08.2018 - Current
LPN/CNA
Chesaning Nursing Home
05.1990 - 04.2011
CNA/LPN training/Certification
Neuenburg Military Base Hospital Germany
05.1985 - 04.1987
Bridgeport High School