Becky St. Germaine
Haverhill,MA
Summary
Accomplished Medical Billing Supervisor with a proven track record at Whittier Health Network, adept in staff leadership and credit collections. Excelled in building a dependable administrative team, enhancing payment systems, and driving financial accuracy. Demonstrated expertise in budgeting and fostering staff development, significantly contributing to organizational efficiency and problem-solving.
Overview
22
22
years of professional experience
Work History
Medical Billing Supervisor
Whittier Health Network
Haverhill, MA
06.2002 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
Scholastic Diploma -
Timberlane Regional High School
Plaistow, NH06.2002
Skills
- Credit and collections
- Staff management
- Staff leadership and direction
- Policy and procedure modification
- Cash Flow analysis
- Budgeting and finance
- Wellsky Billing Software Experience
- Allscripts Billing Software Experience
- CPSI Billing Software Experience
- ICD-10 Knowledge
- Claims Processing Proficiency
- Continuous Improvement Mindset
- Payment posting
- Collections Management
- Clerical Support
- Account Management
- Payment Posting Abilities
- CPT Coding Familiarity
- Denial Management Strategies
- Patient Billing Procedures
- Medicaid and Medicare Knowledge
- Billing and Collection Procedures
- Electronic Claims
- Claims review
Insurance Experience
Experience billing:
- Managed Care Insurance Companies
(ex. Blue Cross Blue Shield, Aetna, Harvard, Tufts, Cigna)
- Medicare Advantage Plans
- Medicare Part B with some knowledge of Medicare Part A
- Medicaid (MA and NH)
- Workers Comp
- Auto
Services Billed:
- Physical Therapy
- Occupational Therapy
- Speech Therapy
- Wound Clinic
- Pulmonary / Respiratory Therapy
- Memory Clinic
- Botox Clinic
Timeline
Medical Billing Supervisor
Whittier Health Network
06.2002 - Current
Scholastic Diploma -
Timberlane Regional High School