Begum Kocdemir
Minneapolis,USA
Summary
Experienced with shipping and receiving processes, ensuring smooth flow of goods. Utilizes effective communication and logistical skills to manage inventory and deliveries. Track record of maintaining accurate records and fostering cooperative team atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
Heliene
03.2025 - Current
- Coordinate inbound and outbound shipping processes for OEM partners, ensuring accurate and timely deliveries.
- Proficiently use Microsoft Dynamics 365 Business Central (ERP) to manage receiving, shipping, and inventory transactions.
- Developed and implemented dashboards using Excel to provide real-time visibility of shipments and assist the warehouse team in efficient receiving and shipping operations.
- Created and documented work instructions for key warehouse processes, including Receiving Material, Packaging, and Shipping of finished goods, ensuring compliance and process consistency.
- Collaborate with internal teams and external logistics providers to resolve discrepancies and maintain operational efficiency.
- Contribute to continuous improvement initiatives, streamlining processes and enhancing overall workflow.
Assistant Branch Manager
Enterprise Mobility
06.2023 - 03.2025
- Supervised my team, ensuring smooth daily operations and maintaining high service standards
- Conducted regular training sessions to enhance team performance and customer service skills
- Resolved customer inquiries and complaints promptly, ensuring customer satisfaction and loyalty
- Developed strategies to improve customer service and implemented feedback mechanisms to continuously enhance service quality
- Managed branch budgets, including forecasting, expense control, and financial reporting
- Conducted regular financial analysis to identify opportunities for cost reduction and revenue growth
- Helped to grow our fleet by 24.8% in FY23
- Boosted operational profit by 437.5% from -24 to +81 within a month (April 2024 to May 2024) through strategic planning and effective team management.
- Improved Total Service Quality Index from 78% to 87% within six months (March 2024) at MSP Airport, enhancing overall customer satisfaction and operational performance.
- Mentored and developed three Management Trainees, successfully promoting them within six months at MSP Airport.
- Contributed significantly to team performance, driving top rankings across key operational and customer service metrics during tenure at Enterprise.
Management Assistant
Enterprise Mobility
03.2023 - 06.2023
- Assisted customers with rental inquiries, reservations, and transactions, ensuring a positive experience
- Assisted in daily administrative tasks, including data entry, reporting, and filing
- Played a key role in achieving branch sales targets and operational efficiency.
Management Trainee
Enterprise Mobility
04.2022 - 03.2023
- Completed a comprehensive 9-month management training program covering various aspects of the business, including customer service, sales, operations, and management
- Assisted in daily branch operations, including vehicle check-ins/check-outs, customer service, and sales support
- Worked closely with branch management to learn and apply best practices in customer service and sales
- Demonstrated strong performance and dedication, leading to promotion to Management Assistant upon completion of the program.
Shift Leader
Caribou Coffee
07.2021 - 04.2022
- Managed opening and closing procedures, including cash handling and inventory management
- Trained new employees on company policies, procedures, and customer service standards
- Maintained a clean and organized work environment to meet health and safety standards
- Resolved customer complaints and provided solutions to enhance the customer experience
- Assisted in scheduling shifts and ensuring adequate staffing during peak hours.
Housekeeping Supervisor
Superior Shores Resort
04.2020 - 06.2021
- Coordinated daily housekeeping operations, including room assignments, inventory control, and supply ordering
- Conducted regular inspections of guest rooms and public areas to maintain quality control
- Trained new housekeeping staff on cleaning procedures, safety protocols, and customer service standards
- Managed scheduling and timekeeping to ensure adequate staffing and efficient use of resources
- Addressed and resolved guest complaints and issues promptly to enhance overall guest experience.
Human Resources Intern
DP World Yarımca
02.2019 - 06.2019
Human Resources Intern
HONDA Turkiye
03.2018 - 06.2018
Production Intern
IFF Turkiye
06.2017 - 07.2017
Education
Bachelor - Industrial Engineering
Kocaeli University
01.2019
High School - undefined
Rahmi Kula High School
01.2015
Skills
- COMPUTER SKILLS
- Business Central (ERP)MS Office, ProModel, SPSS, POM-QM, VRScheduler, WebRez Pro
- Shipping documentation
- Warehouse operations
- Shipment verification
- Records management
Certification
- 2024 - Supply Chain Management (Continuing)
- 2021 - Project Management
- 2017 - Advanced Excel Course (Certified)
- 2017 - 24th ITU Industrial Engineering Student Symposium (Certified)
- 2015 - Charisma Effect and Motivation Techniques Seminar (Certified)
- 2015 - Effective Communication and Body Language Seminar (Certified)
- 2015 - Career Planning Seminar (Certified)
- 2015 - Personal Brand Image and Time Management Seminar (Certified)
Timeline
Shipping and Receiving Coordinator
Heliene
03.2025 - Current
Assistant Branch Manager
Enterprise Mobility
06.2023 - 03.2025
Management Assistant
Enterprise Mobility
03.2023 - 06.2023
Management Trainee
Enterprise Mobility
04.2022 - 03.2023
Shift Leader
Caribou Coffee
07.2021 - 04.2022
Housekeeping Supervisor
Superior Shores Resort
04.2020 - 06.2021
Human Resources Intern
DP World Yarımca
02.2019 - 06.2019
Human Resources Intern
HONDA Turkiye
03.2018 - 06.2018
Production Intern
IFF Turkiye
06.2017 - 07.2017
High School - undefined
Rahmi Kula High School
Bachelor - Industrial Engineering
Kocaeli University
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