Begzada Elkaz
Clive
Summary
Deposit Operations Specialist skilled in conducting thorough investigations of potential suspicious activities and ensuring adherence to regulatory requirements. A strong communicator dedicated to providing operational support and enhancing compliance functions within the BSA and Fraud departments.
Overview
13
13
years of professional experience
Work History
Deposit Operation Specialist
Bankers Trust Company
Des Moines
06.2016 - Current
- Coordinated deposit operations workflows and collaborated with various teams to ensure timely processing of transactions and improve service delivery. Deposit Ops’ focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer, move faster, and partner effectively.
- Reviewed flagged transactions and reports for potential suspicious activity to support compliance and security measures.
- Documented fraud investigations in detailed reports for client review to enhance transparency and accountability.
- Supported clients with check returns, adjustments, account analysis, and file uploads.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Lead Customer Service Representative
Bankers Trust Company
Grimes
08.2013 - 06.2016
- Provide day – to- day leadership and work with staff of 4 to ensure a high- performance customer service- oriented work environment achieving departmental goals within budgeted income and expenses.
- Monitor workflows to ensure Service Level Agreements and sales goals are met.
- Coached and encouraged employees, addressing performance concerns as needed to maintain team standards.
- Monitored and evaluated assigned employees, facilitating communication on projects and addressing departmental issues.
- Supported management decisions positively, fostering a constructive environment for stakeholders, staff, and other bank employees.
- Ensure all procedures are up to date and available.
- Assisted team during staff absences by covering essential tasks and responsibilities.
Education
Leadership Academy -
BTC
07-2026
FIS – Account Analysis Training -
Woodbury, MN01-2016
Dental Assisting Diploma -
Essex Junction, Vermont01-2006
Burlington High School -
Colchester, VT01-2006
Skills
- Payment processing systems
- Transaction monitoring
- Account reconciliation
- Deposit analysis
- Entry processing
- Document processing
- Operational compliance
- Legal compliance
- Electronic payment systems
- Data access
- Check regulations
- Interpersonal communication
- Attention to detail
- Commitment to accuracy
- Customer support
Timeline
Deposit Operation Specialist
Bankers Trust Company
06.2016 - Current
Lead Customer Service Representative
Bankers Trust Company
08.2013 - 06.2016
Leadership Academy -
BTC