Maciel Gonzalez
Phoenix,AZ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Although Experienced, able to be teachable and willing to learn more in any field.
Overview
18
18
years of professional experience
Work History
Estate Services Operation CS R
Bank of America
Phoenix, Az
12.2024 - 08.2026
- Cultivated client relationships to strengthen loyalty and increase retention.
- Handled deceased customer accounts with precision and empathy, ensuring a respectful process.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager
K&T Appliance Service LLC
Phoenix, AZ
01.2017 - 01.2024
- Managed appliance repairs for home warranty policy holders.
- Coordinated customer service by scheduling appointments through inbound and outbound calls.
- Processed invoices and managed payroll and accounting tasks.
Call Center/Customer Service Representative
Logisticare
Phoenix, AZ
12.2012 - 01.2017
- Ultimate Customer Service - Medical Transportation Reservations.
- Assisted customers with inquiries regarding transportation services and logistics support.
- Managed incoming calls to address client needs and resolve issues effectively.
- Provided accurate information about eligibility criteria for transportation services.
Office Assistant
Quick Divorce
01.2009 - 01.2010
- Scheduled divorce interviews and court dates to ensure timely legal proceedings - Recorded interviews and sent them via email to relevant parties - Made reminder calls to clients regarding upcoming court dates and appointments to clients for court dates and appointments.
- Managed client communications and scheduling for divorce consultations.
- Organized and maintained office files and client documents for easy access.
- Assisted attorneys with case preparation, research, and documentation processes.
Education
High School Diploma -
South Point High School
Phoenix, AZSkills
- Payment processing systems
- Processing Payments
- Document Management
- Operational Efficiency
- Customer Service
- Active Listening
- Communication Skills
- Problem Solving
- Professionalism
- Office administration
Languages
Spanish
Timeline
Estate Services Operation CS R
Bank of America
12.2024 - 08.2026
Office Manager
K&T Appliance Service LLC
01.2017 - 01.2024
Call Center/Customer Service Representative
Logisticare
12.2012 - 01.2017
Office Assistant
Quick Divorce
01.2009 - 01.2010
High School Diploma -
South Point High School