Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Beheshta Mohammad Nejat

Woodbridge,Virginia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Nordstrom Rack
12.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Crew Member

Chipotle Mexican Grill
02.2021 - 11.2021
  • Worked front counter
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

Associate of Science - Information Technology

Northern Virginia Community College
Woodbridge, VA
06.2025

High School Diploma -

Woodbridge High School
Woodbridge, VA
06.2023

Skills

  • Credit Card Payment Processing
  • Staff Training
  • Active Listening
  • Calm and Professional Under Pressure
  • Conflict Resolution
  • Typing Proficiency

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Customer Service Representative

Nordstrom Rack
12.2021 - Current

Crew Member

Chipotle Mexican Grill
02.2021 - 11.2021

Associate of Science - Information Technology

Northern Virginia Community College

High School Diploma -

Woodbridge High School

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Beheshta Mohammad Nejat