Beirley Herrera
South Gate,CA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Carl's Jr through effective workload management and motivational skills. Spearheaded strategic initiatives, achieving significant improvements in employee performance and aligning with corporate goals. Excelled in customer focus, reducing escalations and fostering a positive environment.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Carl's Jr
01.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
Medical Assistant -
American Career College
Los Angeles, CASkills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
Timeline
Team Leader Manager
Carl's Jr
01.2021 - Current
Medical Assistant -
American Career College
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