Bekam Gulti
Washington DC,DC
Summary
Dedicated customer service professional with proven skills in effective communication and problem-solving. Committed to enhancing customer satisfaction and streamlining store operations. Detail-oriented cashier with experience in POS operation and team collaboration. Known for resolving customer complaints and maintaining store organization, contributing to improved customer satisfaction and efficient operations. Dynamic cashier skilled in customer service and team support. Recognized for enhancing customer experiences and ensuring smooth checkout processes, ready to leverage expertise to drive operational excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Rooming Roster
Washington, District of Columbia
04.2025 - Current
- Greeted customers and provided friendly customer service.
- Ensured cleanliness and organization of the checkout area routinely.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Master of Science - Water Policy
Pan Africa Institution of Water And Energy Science
Algeria04-2025
Master of Science - Water Engineering
Adama Science And Technology University
Ethiopia10-2020
Skills
- Effective communication
- Customer service
- POS system operation
- Team collaboration
- Customer relationship management (CRM)
Timeline
Customer Service Cashier
Rooming Roster
04.2025 - Current
Master of Science - Water Policy
Pan Africa Institution of Water And Energy Science
Master of Science - Water Engineering
Adama Science And Technology University